Fatal DirectX Error

[Falho503]

Hello~ im hving problems with my game crashing every time I Alt+Tab out of the game, i am currently using DirectX 11.
The game does work fine if I choose not to Alt+tab out, but it is an annoying problem to hve. Also in order for it to work in
DirectX 11, the game setting has to be in "Full Window Screen mode" every time i switch it to "Borderless window" setting the game crashes

When it crashes it gives me this error message

"A fatal DirectX error has occurred. (1100000f)"
https://imgur.com/a/yA81gG2

I hve tried switched using DirectX 9 in the Config setting and the game does work fine, but its make my Frame rate stutter every minute. Also the setting has to be in "Borderless Window" setting for it to work

My Windows & Drivers is up to date~ n i hve recently updated the GeForce Experience.
The problem started since patch 4.35 came out



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\paulp\Documents
FINAL FANTASY XIV - A Realm Reborn E:\My Games\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


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SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz (8 CPUs), ~2.6GHz
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SYSTEM_BIOS V1.11
SYSTEM_LANGUAGE English (Regional Setting: English)
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SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 928.462GB SYSTEM_FREEDISC_SPACE 720.877GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) HD Graphics 530
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8132.891 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_82548830eadb8221\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_82548830eadb8221\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_82548830eadb8221\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_82548830eadb8221\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 22.20.0016.4691
SYSTEM_GRAPHICS_DRIVER_DATE 6/1/2017 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 970M
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP GeForce GTX 970M
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 11162 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_cbe7e13da3856715\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_cbe7e13da3856715\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_cbe7e13da3856715\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_cbe7e13da3856715\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 24.21.0013.9836
SYSTEM_GRAPHICS_DRIVER_DATE 6/23/2018 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {D6AEBE90-A448-43DE-BCA3-FA567BFA7307}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7687
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/8/2015 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A6C14310-9336-11E7-8001444553540000}
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SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1DA7BDC0-195F-11E8-8001444553540000}
SYSTEM_INPUT_NAME Wireless Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 14 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {A6C14310-9336-11E7-8005444553540000}
SYSTEM_INPUT_NAME Launch Manager Wireless Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A6C14310-9336-11E7-8009444553540000}
SYSTEM_INPUT_NAME Launch Manager Wireless Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A6C14310-9336-11E7-800B444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A6C14310-9336-11E7-8002444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A6C14310-9336-11E7-800D444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A6C14310-9336-11E7-8007444553540000}
SYSTEM_INPUT_NAME USB Receiver
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-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Technical Support - Post New Thread - Google Chrome
Discord
NVIDIA GeForce Overlay


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Creative Cloud
Blizzard App
Google Chrome
CyberLink PowerDVD 12
NVIDIA Stereoscopic 3D Driver
Overwatch
Adobe Photoshop CC 2018
Steam
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
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Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
FINAL FANTASY XIV - A Realm Reborn
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CyberLink PowerDVD 12
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Intel(R) Processor Graphics
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-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00000AB4
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 000031C8
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00000B4C
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 000018CC
C:\Program Files\WindowsApps\Microsoft.SkypeApp_12.1815.209.0_x64__kzf8qxf38zg5c\SkypeHost.exe 00001914
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.18052.10711.0_x64__8wekyb3d8bbwe\Video.UI.exe 00001624
C:\Users\paulp\AppData\Local\Discord\app-0.0.301\Discord.exe 00003EF8
C:\WINDOWS\Explorer.EXE 00003978
C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_82548830eadb8221\igfxEM.exe 00004484
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002488
C:\WINDOWS\system32\DllHost.exe 0000257C
C:\WINDOWS\system32\SettingSyncHost.exe 00001EE4
C:\WINDOWS\system32\conhost.exe 00002D34
C:\Windows\System32\RuntimeBroker.exe 00003A98
C:\Windows\System32\SystemSettingsBroker.exe 00003610
C:\Windows\System32\smartscreen.exe 00004094
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000007AC
E:\My Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00002B40
E:\My Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00000C08
c:\windows\system32\sihost.exe 00004334
c:\windows\system32\svchost.exe 000034A4
c:\windows\system32\taskhostw.exe 00004560

[hynaku]

Looks like its just not me getting them after 4.35 patch. Must be some bug in there last patch causing them. Never had them before it.

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

The issue seems to be tied to the game not being the focus of the PC (Alt-tabbing, not being fullscreen, etc.). Does this same error occur if you switch to windowed mode (not borderless)?

Check the battery saving options and make sure that it is set to favor high performance so it will not switch to your integrated graphics card. Additionally, go into the Nvidia Control Panel and find Final Fantasy XIV. Make sure the GPU is set to the GTX 970M (not auto, if this is an option).

Have you attempted to revert your graphics card drivers since the update?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Einmimiria]

Hello everyone,

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.