Good evening.

My game already runs on D9, it's been like that since I started playing in 2.0. I tried switching to D11 and the same error happens. I've also tried all the options above, to no avail. I've done some research once more, and thanks to this Reddit thread (https://www.reddit.com/r/ffxiv/comme...exiting_final/), it's proof enough that this is not a problem in my end.

This is already an existing issue since 4.0, when the servers were heavily congestioned, and when they tried to move to Yanxia after defeating Susano, their character just go stuck and the only solution is moving them away from that cutscene lock, to another location. The same thing happened because Mateus and The Ruby Sea were heavily populated at the time this bug came. Nothing else but that will solve my issue, I'm afraid to say.

So if it would be possible to move my character in Mateus to another location, that would be highly appreciated, because I've lost many days of sub due to this issue already. Thank you very much for your attempts thus far.