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Hybrid-Darstellung

  1. #1
    Player
    Avatar von Dratch
    Registriert seit
    Jul 2018
    Beiträge
    1
    Character
    Lyra Kelgo
    World
    Sargatanas
    Main Class
    Weißmagier Lv 70

    Game crashes shortly after loading with 4.35

    Date & Time: 3/07/18 9PM, + 4/07/18 8 AM (Australian standard time)
    Frequency: Of 5 attempts, crash occurred 5 times.
    World name: Sargatanas
    Character name: Lyra Kelgo
    Retainer name: --
    NPC name: Kyusei
    Monster name: --
    Class/Level: DRK/70, BRD/63
    Party or solo: Solo and Party
    In-game time: N/A
    Area and coordinates: The Ruby Sea, X:21.4 Y:9.2 and surrounds
    Housing: --
    Steps:
    1. Log in to the game
    2. Do absolutely anything (Try to get into Heaven-On-High, walk around, do literally nothing and leave the game idle)
    3. Crash within 60 seconds

    ■ PC Specs

    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\Jacob2\Documents
    FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
    SYSTEM_CPU Intel(R) Core(TM) i5-4460 CPU @ 3.20GHz (4 CPUs), ~3.2GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS BIOS Date: 06/17/14 17:26:17 Ver: 04.06.05
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 16229.637MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 18661.637MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 464.429GB SYSTEM_FREEDISC_SPACE 17.620GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 298.081GB SYSTEM_FREEDISC_SPACE 17.565GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 750 Ti
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP GeForce GTX 750 Ti
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 2017.688 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8114.818 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 23.21.0013.8813
    SYSTEM_GRAPHICS_DRIVER_DATE 10/27/2017 10:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS Intel(R) HD Graphics 4600
    SYSTEM_GRAPHICS_DEVICE Unknown
    SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
    SYSTEM_GRAPHICS_MAKER Intel Corporation
    SYSTEM_GRAPHICS_VRAM 2160 MB
    SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
    SYSTEM_GRAPHICS_DAC Internal
    SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
    SYSTEM_GRAPHICS_DRIVER igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 20.19.0015.4835
    SYSTEM_GRAPHICS_DRIVER_DATE 10/16/2017 10:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

    SYSTEM_GRAPHICS_PIXEL_SHADER
    SYSTEM_GRAPHICS_VERTEX_TEXTURE
    SYSTEM_SOUND Speakers (High Definition Audio Device)
    SYSTEM_SOUND_DEVICE_ID {3ADCE9ED-FE0D-4121-9CC9-7F2BA87DD521}
    SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.17134.0001
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 6/8/2018 00:00:00
    SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
    SYSTEM_SOUND_DEVICE_ID {300C5B1F-ABF8-4CB5-956A-38E280E1D67E}
    SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.17134.0001
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 6/8/2018 00:00:00
    SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
    SYSTEM_SOUND_DEVICE_ID {3ADB0704-97F9-492B-84DB-0C56C4C3C34D}
    SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.17134.0001
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 6/8/2018 00:00:00
    SYSTEM_SOUND BenQ GL2460-4 (NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {8CB6C596-7ABE-4E88-B110-EBEF4F866923}
    SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.03.0035.0001
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 10/27/2017 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {70C97D40-E737-11E7-8001444553540000}
    SYSTEM_INPUT_NAME Gaming Mouse G402
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {70C9A450-E737-11E7-8002444553540000}
    SYSTEM_INPUT_NAME Gaming Mouse G402
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {70C9CB60-E737-11E7-8003444553540000}
    SYSTEM_INPUT_NAME Gaming Mouse G402
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6BD493E0-9E2D-11E7-8001444553540000}
    SYSTEM_INPUT_NAME Controller (Xbox One For Windows)
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
    SYSTEM_INPUT {70C9CB60-E737-11E7-8004444553540000}
    SYSTEM_INPUT_NAME Gaming Mouse G402
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {BA140B30-9879-11E7-8002444553540000}
    SYSTEM_INPUT_NAME USB Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {BA17B4B0-9879-11E7-8003444553540000}
    SYSTEM_INPUT_NAME USB Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {BA17B4B0-9879-11E7-8004444553540000}
    SYSTEM_INPUT_NAME USB Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 21 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=


    https://imgur.com/Y5XPBBK
    https://imgur.com/AhwQufb

    Everytime I launch the game, I get about 30 seconds or so of playtime before the game crashes and I get a pair of errors that are almost always identical to these, with perhaps different memory addresses paired with the .exe. Trying to load into Heaven-on-High (In either 'fixed' or 'matched' parties) expedites this crash, but otherwise just standing around in the vicinity of the NPC or taking a quick jog in circles will also trigger the issue.

    I've tried all permutations of Admin Mode and Compatability mode with Windows 7/8, and running DX9/11. Nothing changes the frequency or expediency of said crashes. Please help, as the game is currently completely unplayable for me. =(
    (1)
    Geändert von Dratch (04.07.18 um 08:11 Uhr)

  2. #2
    Player
    Avatar von ReikoKaori
    Registriert seit
    Sep 2015
    Beiträge
    2
    Character
    Rin Nahyo
    World
    Moogle
    Main Class
    Druide Lv 60

    Same

    I've got the same error message, then my game crashes. It's always because I'm near the new PoD and I could play this morning but when I was in the new PoD, I couldn't see some mobs sometimes, that the others could see and attack.

    I've got 2 NVIDIA GTX1050Ti and 8Go RAM, it didn't crashed before the last patch...
    (1)

  3. #3
    Moderator Avatar von Ranelegon
    Registriert seit
    Dec 2013
    Beiträge
    56
    Salutations, Lyra Kelgo!

    Thank you for your patience while your concern was being investigated, and we apologize for the inconvenience this has caused you. After reviewing your concern, the development team recommended trying to filter out other characters in your surrounding from your System Configuration. If you continue to experience issues after trying to filter them out, please submit another report, and we will make sure that your details are further reviewed by the development team. Thanks again for your patience and understanding!

    FINAL FANTASY XIV Support Team
    (0)