When submitting a bug report, please use the below template and thoroughly fill out the necessary information.
I have been getting an error code 90002 since 06/07/18 after patch. I have tried everything I can think of. I have uninstalled launcher, reinstalled launcher, rebooted router, called ISP to reset router, closed all background windows and tasks, checked firewall/antivirus software, changed from D11 to D9 and back. I've done everything imaginable and still get a red ring, lag and then disconnect with error code 90002 since 06/07/18 after patch. I even tried WTFast, that didn't work. Lastly, I reset my computer to factory default. If ANYBODY can help it would be greatly appreciated!!
Date & Time: 06/07/2018 1800
Frequency: often
World name: Aether, Siren
Character name: Aethlewyn Owren
Retainer name: none
NPC name: none
Monster name: The Minstrel's Ballad: Tsukuyomi's Pain and random
Class/Level: Scholar level 70
Party or solo: party and solo
In-game time: 5-15 minutes
Area and coordinates: Kugane, Gridania, Azim Steppe, Eureka, Ruby Sea throughout
Housing: none
Steps:
1. uninstalled launcher, reinstalled launcher, rebooted router, called ISP to reset router, closed all background windows and tasks, checked firewall/antivirus software, changed from D11 to D9 and back. I've done everything imaginable and still get a red ring, lag and then disconnect with error code 90002 since 06/07/18 after patch.
*Add more steps if necessary
Connection Specs
- Type of internet connection/provider: QualComm ATT Uverse
- Modem maker/model number: BGW210-700 Broadband Gateway hardware platform
■ PC Specs
To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.
-=-=-=-=- System Information -=-=-=-=-
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Laptop Model Name: Dell Alienware 17 R4
Laptop Model Number: can't find
Gamepad Manufacturer: none
Gamepad Model Name: none
Gamepad Part Number: none
Browser Information
- Name and version of the browser currently in-use: Microsoft Edge and IE
- Internet Explorer Version: Microsoft Edge and IE
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■ PS4 Specs
Model Number of the PlayStation®4 You Are Using
- Model Number: none
Model Number of the PlayStation®Vita You Are Using
- Model Number: none
Information About the Peripherals You Are Using
-Type:
-Maker:
-Model Number: