Strange, unexplained framerate loss

[saikorhythm]

I lose framerate when playing, seemingly at random, for reasons that are not graphical. My framerate will drop from 75FPS down to 12FPS during one of these drops, and the drop period can last up to 30 seconds at a time. I have tried to change graphics settings, update my drivers, even completely reinstall the game, and none of it has worked. After discussing the issue with a Square Enix support agent in the live chat service, we came to a possible conclusion of the issue being caused by the latest version of Windows 10.

I play the game on Standard laptop graphics instead of what NVIDIA recommends, and my specs are as follows:
ASUS ROG G752VT
Intel i7-6700HQ CPU @ 2.60GHz Processor
16 GB RAM
NVIDIA GTX 970M

[Ariellendera]

Hello saikorhythm, Thank you for posting on the Final Fantasy XIV Technical Support Forums

Have you tried to roll back your windows update?


Can you submit a FFXIV system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Hope to be of assistance. Thank you for playing Final Fantasy XIV! Hope to see you online.

[saikorhythm]

I can't roll back the update, there's no option to do so. Windows only allows rollbacks for a certain period after the installation, and I didn't connect the dots until after that point expired.

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument	C:\Users\Owner\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS	Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU	Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz (8 CPUs), ~2.6GHz
SYSTEM_CORE_NUM	SYSTEM_CORE_LOGIC 8  SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS	G752VT.205
SYSTEM_LANGUAGE	English (Regional Setting: English)
SYSTEM_MEMORY	16322.586MB
SYSTEM_VIRTUAL_MEMORY	134217727.875MB
SYSTEM_PAGE_FILE	18754.586MB
SYSTEM_STORAGE	C:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 118.484GB    SYSTEM_FREEDISC_SPACE 17.943GB
SYSTEM_STORAGE	D:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 931.512GB    SYSTEM_FREEDISC_SPACE 475.835GB
SYSTEM_DIRECTX_VERSION	DirectX 12
SYSTEM_GRAPHICS	NVIDIA GeForce GTX 970M
SYSTEM_GRAPHICS_DEVICE	\\.\DISPLAY6
SYSTEM_GRAPHICS_CHIP	GeForce GTX 970M
SYSTEM_GRAPHICS_MAKER	NVIDIA
SYSTEM_GRAPHICS_VRAM	3029.875 MB
SYSTEM_GRAPHICS_SHARED_VRAM	8161.293 MB
SYSTEM_GRAPHICS_DAC	Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE	1920 x 1080 (32 bit) (75Hz)
SYSTEM_GRAPHICS_DRIVER	C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_04684a8a250a4a2e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_04684a8a250a4a2e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_04684a8a250a4a2e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_04684a8a250a4a2e\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION	24.21.0013.9836
SYSTEM_GRAPHICS_DRIVER_DATE	6/23/2018 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE	English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER	3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE	SYSTEM_SUPPORT
SYSTEM_SOUND	Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID	{910A0416-1FD4-4052-A558-49E450AF8111}
SYSTEM_SOUND_DEVICE_NAME	RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION	6.00.0001.7599
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	9/1/2015 00:00:00
SYSTEM_SOUND	Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID	{D9B083EC-2D71-415B-84CB-A7374F7927DA}
SYSTEM_SOUND_DEVICE_NAME	RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION	6.00.0001.7599
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	9/1/2015 00:00:00
SYSTEM_INPUT	{6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME	Mouse
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 3  SYSTEM_GAMEPAD_BUTTON 8  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME	Keyboard
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 128  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{50C2C820-ED2A-11E5-8009444553540000}
SYSTEM_INPUT_NAME	USB Receiver
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 652  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{321ADD40-EF7D-11E5-8001444553540000}
SYSTEM_INPUT_NAME	HIDI2C Device
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{50C27A00-ED2A-11E5-8008444553540000}
SYSTEM_INPUT_NAME	USB Receiver
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{50B72F60-ED2A-11E5-8004444553540000}
SYSTEM_INPUT_NAME	ASUS HID Device 
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{50B5F6E0-ED2A-11E5-8001444553540000}
SYSTEM_INPUT_NAME	Ghost Key Elimiantion Keyboard
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 669  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{50C31640-ED2A-11E5-800A444553540000}
SYSTEM_INPUT_NAME	USB Receiver
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{50C1DDC0-ED2A-11E5-8005444553540000}
SYSTEM_INPUT_NAME	Ghost Key Elimiantion Keyboard
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{50C22BE0-ED2A-11E5-8006444553540000}
SYSTEM_INPUT_NAME	Ghost Key Elimiantion Keyboard
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{50C36460-ED2A-11E5-800B444553540000}
SYSTEM_INPUT_NAME	USB Receiver
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{50C22BE0-ED2A-11E5-8007444553540000}
SYSTEM_INPUT_NAME	ASUS Wireless Radio Control
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 1  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{50C38B70-ED2A-11E5-800C444553540000}
SYSTEM_INPUT_NAME	USB Receiver
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{50C3B280-ED2A-11E5-800D444553540000}
SYSTEM_INPUT_NAME	USB Receiver
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Strange, unexplained framerate loss - Reply to Topic - Google Chrome
Photos
Photos
Settings
Settings
Calculator
Calculator ‎- Calculator


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Intel® Watchdog Timer Driver (Intel® WDT)
Battle.net
BitRaider Streaming Client
Destiny 2
GameFirst IV
Google Chrome
Microsoft Halo Custom Edition
LogMeIn Hamachi
McAfee LiveSafe  
LEGO Digital Designer
NVIDIA Stereoscopic 3D Driver
OpenAL
Origin
Overwatch
Steam
Star Wars The Old Republic
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
ASUS Splendid Video Enhancement Technology
ROG MacroKey
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft XNA Framework Redistributable 3.1
Minecraft
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Java 8 Update 171
GameFirst IV
Microsoft XNA Framework Redistributable 4.0
OpenSauce for Halo CE
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
McAfee WebAdvisor
Star Wars: The Old Republic
Intel® Watchdog Timer Driver (Intel® WDT)
ASUS GIFTBOX Desktop
Java Auto Updater
Intel® Security Assist
Asus Sonic Suite Plugins
Intel® PROSet/Wireless Software
Dropbox 25 GB
Google Update Helper
Intel(R) Dynamic Platform and Thermal Framework
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24215
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable
Microsoft Games for Windows - LIVE Redistributable
Realtek Ethernet Controller Driver
LogMeIn Hamachi
Device Setup
WinFlash
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Genesys USB Mass Storage Device
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Intel(R) Wireless Bluetooth(R)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
ASUS USB Charger Plus
ATK Package
Battlestate Games Launcher 0.3.2.222
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24215
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
LOOT version 0.11.0
Intel(R) Chipset Device Software
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
ROG Gaming Center
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24215
Curse
NVIDIA PhysX
Thunderbolt(TM) Software
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Skype™ 7.24
Evernote v. 5.8.6
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Nexus Mod Manager
7-Zip 15.14 (x64)
GIMP 2.8.22
Microsoft Office 365 - en-us
Microsoft Office 365 ProPlus - en-us
Terraria
Starbound
PlanetSide 2
Insurgency
Fallout: New Vegas
Space Engineers
Risk of Rain
The Binding of Isaac: Rebirth
Fistful of Frags
Cuphead
DARK SOULS™ II: Scholar of the First Sin
AdVenture Capitalist
Skyrim Script Extender (SKSE)
DOOM
FINAL FANTASY XIV Online
BioShock Remastered
BioShock 2 Remastered
S.T.A.L.K.E.R.: Call of Pripyat
Team Fortress 2
Halo Wars: Definitive Edition
Borderlands 2
Montaro
Star Wars: Battlefront 2 (Classic, 2005)
The Elder Scrolls V: Skyrim
TeamSpeak 3 Client
paint.net
ProductDaemonSetup
Intel(R) Management Engine Components
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219
Intel® PROSet/Wireless WiFi Software
Java 8 Update 161 (64-bit)
Intel(R) Serial IO
SonicStudioSetup
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
SonicRadarSetup
Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24215
Intel(R) Chipset Device Software
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Intel® Trusted Connect Service Client
Intel(R) Management Engine Components
Intel(R) Management Engine Components
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Intel(R) Serial IO
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
Intel(R) PRO/Wireless Driver
NahimicSettingsConfigurator
NVIDIA Ansel
NVIDIA 3D Vision Driver 398.36
NVIDIA Control Panel 398.36
NVIDIA Graphics Driver 398.36
NVIDIA GeForce Experience 3.14.0.139
NVIDIA PhysX System Software 9.17.0524
NVIDIA Update 31.2.0.0
DisplayDriverAnalyzer
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.37.4
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.14.0.139
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.06.0
CheckDevicesConfigurator
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Intel(R) ME UninstallLegacy
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24215
LauncherSetup


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\PROGRA~1\COMMON~1\McAfee\Platform\McUICnt.exe	00001DE4
C:\Program Files (x86)\ASUS\ROG MacroKey\AsListen.exe	00000C3C
C:\Program Files (x86)\ASUS\Splendid\ACMON.exe	00000C70
C:\Program Files (x86)\Battle.net\Battle.net.10252\Battle.net Helper.exe	00005DD4
C:\Program Files (x86)\Battle.net\Battle.net.exe	00005718
C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe	00002B5C
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe	00002E04
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe	000066B0
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe	00002A10
C:\Program Files (x86)\Steam\Steam.exe	00001984
C:\Program Files (x86)\Steam\bin\cef\cef.win7\steamwebhelper.exe	00003C1C
C:\Program Files\Common Files\Microsoft Shared\ClickToRun\AppVShNotify.exe	00002BCC
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe	00002150
C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe	00003844
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe	0000384C
C:\Program Files\Windows Defender\MSASCuiL.exe	00003284
C:\Program Files\WindowsApps\Microsoft.SkypeApp_12.1815.209.0_x64__kzf8qxf38zg5c\SkypeHost.exe	00002FF8
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2018.18041.15530.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe	0000623C
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.1805.1201.0_x64__8wekyb3d8bbwe\Calculator.exe	00002E64
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.18052.10711.0_x64__8wekyb3d8bbwe\Video.UI.exe	00006AE8
C:\ProgramData\Battle.net\Agent\Agent.6244\Agent.exe	00005F78
C:\Users\Owner\AppData\Local\Microsoft\OneDrive\OneDrive.exe	00001140
C:\WINDOWS\Explorer.EXE	00000F68
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe	000020E8
C:\WINDOWS\TEMP\DPTF\esif_assist_64.exe	00001480
C:\WINDOWS\system32\ApplicationFrameHost.exe	00000A98
C:\WINDOWS\system32\DllHost.exe	00003118
C:\WINDOWS\system32\SettingSyncHost.exe	00002F18
C:\WINDOWS\system32\conhost.exe	00002720
C:\Windows\ImmersiveControlPanel\SystemSettings.exe	00003480
C:\Windows\System32\RuntimeBroker.exe	00006C5C
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe	00002668
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe	000045D4
D:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe	00006670
D:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe	00005F50
c:\PROGRA~1\mcafee\vul\MCVULA~2.EXE	00004AE0
c:\program files\common files\mcafee\modulecore\ModuleCoreService.exe	000021B4
c:\windows\system32\sihost.exe	00000B48
c:\windows\system32\svchost.exe	00002910
c:\windows\system32\taskhostw.exe	00000C10

[saikorhythm]

Fixed my issue. I was missing a Windows compatibility patch.

[Einmimiria]

Thank you for the update saikorhythm.

We're glad you were able to find a resolution to your issue.

This thread will be moved to the 'Closed Concerns' subforum as the thread creator has found a resolution to their issue.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.