Results 1 to 5 of 5
  1. #1
    Player
    saikorhythm's Avatar
    Join Date
    Jun 2018
    Posts
    3
    Character
    Khonjin Kha
    World
    Malboro
    Main Class
    Red Mage Lv 71

    Strange, unexplained framerate loss

    I lose framerate when playing, seemingly at random, for reasons that are not graphical. My framerate will drop from 75FPS down to 12FPS during one of these drops, and the drop period can last up to 30 seconds at a time. I have tried to change graphics settings, update my drivers, even completely reinstall the game, and none of it has worked. After discussing the issue with a Square Enix support agent in the live chat service, we came to a possible conclusion of the issue being caused by the latest version of Windows 10.

    I play the game on Standard laptop graphics instead of what NVIDIA recommends, and my specs are as follows:
    ASUS ROG G752VT
    Intel i7-6700HQ CPU @ 2.60GHz Processor
    16 GB RAM
    NVIDIA GTX 970M
    (0)

  2. #2
    Moderator Ariellendera's Avatar
    Join Date
    Nov 2017
    Posts
    1,027
    Hello saikorhythm, Thank you for posting on the Final Fantasy XIV Technical Support Forums

    Have you tried to roll back your windows update?


    Can you submit a FFXIV system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

    Hope to be of assistance. Thank you for playing Final Fantasy XIV! Hope to see you online.
    (0)

  3. #3
    Player
    saikorhythm's Avatar
    Join Date
    Jun 2018
    Posts
    3
    Character
    Khonjin Kha
    World
    Malboro
    Main Class
    Red Mage Lv 71
    I can't roll back the update, there's no option to do so. Windows only allows rollbacks for a certain period after the installation, and I didn't connect the dots until after that point expired.

    Code:
    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
    
    MyDocument	C:\Users\Owner\Documents
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified
    
    
    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-
    
    SYSTEM_OS	Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
    SYSTEM_CPU	Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz (8 CPUs), ~2.6GHz
    SYSTEM_CORE_NUM	SYSTEM_CORE_LOGIC 8  SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS	G752VT.205
    SYSTEM_LANGUAGE	English (Regional Setting: English)
    SYSTEM_MEMORY	16322.586MB
    SYSTEM_VIRTUAL_MEMORY	134217727.875MB
    SYSTEM_PAGE_FILE	18754.586MB
    SYSTEM_STORAGE	C:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 118.484GB    SYSTEM_FREEDISC_SPACE 17.943GB
    SYSTEM_STORAGE	D:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 931.512GB    SYSTEM_FREEDISC_SPACE 475.835GB
    SYSTEM_DIRECTX_VERSION	DirectX 12
    SYSTEM_GRAPHICS	NVIDIA GeForce GTX 970M
    SYSTEM_GRAPHICS_DEVICE	\\.\DISPLAY6
    SYSTEM_GRAPHICS_CHIP	GeForce GTX 970M
    SYSTEM_GRAPHICS_MAKER	NVIDIA
    SYSTEM_GRAPHICS_VRAM	3029.875 MB
    SYSTEM_GRAPHICS_SHARED_VRAM	8161.293 MB
    SYSTEM_GRAPHICS_DAC	Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE	1920 x 1080 (32 bit) (75Hz)
    SYSTEM_GRAPHICS_DRIVER	C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_04684a8a250a4a2e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_04684a8a250a4a2e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_04684a8a250a4a2e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_04684a8a250a4a2e\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION	24.21.0013.9836
    SYSTEM_GRAPHICS_DRIVER_DATE	6/23/2018 17:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE	English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER	3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE	SYSTEM_SUPPORT
    SYSTEM_SOUND	Speakers (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID	{910A0416-1FD4-4052-A558-49E450AF8111}
    SYSTEM_SOUND_DEVICE_NAME	RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION	6.00.0001.7599
    SYSTEM_SOUND_DRIVER_LANGUAGE	English
    SYSTEM_SOUND_DRIVER_DATE	9/1/2015 00:00:00
    SYSTEM_SOUND	Realtek Digital Output (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID	{D9B083EC-2D71-415B-84CB-A7374F7927DA}
    SYSTEM_SOUND_DEVICE_NAME	RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION	6.00.0001.7599
    SYSTEM_SOUND_DRIVER_LANGUAGE	English
    SYSTEM_SOUND_DRIVER_DATE	9/1/2015 00:00:00
    SYSTEM_INPUT	{6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME	Mouse
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 3  SYSTEM_GAMEPAD_BUTTON 8  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME	Keyboard
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 128  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{50C2C820-ED2A-11E5-8009444553540000}
    SYSTEM_INPUT_NAME	USB Receiver
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 652  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{321ADD40-EF7D-11E5-8001444553540000}
    SYSTEM_INPUT_NAME	HIDI2C Device
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{50C27A00-ED2A-11E5-8008444553540000}
    SYSTEM_INPUT_NAME	USB Receiver
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{50B72F60-ED2A-11E5-8004444553540000}
    SYSTEM_INPUT_NAME	ASUS HID Device 
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{50B5F6E0-ED2A-11E5-8001444553540000}
    SYSTEM_INPUT_NAME	Ghost Key Elimiantion Keyboard
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 669  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{50C31640-ED2A-11E5-800A444553540000}
    SYSTEM_INPUT_NAME	USB Receiver
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{50C1DDC0-ED2A-11E5-8005444553540000}
    SYSTEM_INPUT_NAME	Ghost Key Elimiantion Keyboard
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{50C22BE0-ED2A-11E5-8006444553540000}
    SYSTEM_INPUT_NAME	Ghost Key Elimiantion Keyboard
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{50C36460-ED2A-11E5-800B444553540000}
    SYSTEM_INPUT_NAME	USB Receiver
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{50C22BE0-ED2A-11E5-8007444553540000}
    SYSTEM_INPUT_NAME	ASUS Wireless Radio Control
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 1  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{50C38B70-ED2A-11E5-800C444553540000}
    SYSTEM_INPUT_NAME	USB Receiver
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT	{50C3B280-ED2A-11E5-800D444553540000}
    SYSTEM_INPUT_NAME	USB Receiver
    SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
    
    
    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
    
    FFXIVLauncher
    Strange, unexplained framerate loss - Reply to Topic - Google Chrome
    Photos
    Photos
    Settings
    Settings
    Calculator
    Calculator ‎- Calculator
    
    
    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
    
    Intel® Watchdog Timer Driver (Intel® WDT)
    Battle.net
    BitRaider Streaming Client
    Destiny 2
    GameFirst IV
    Google Chrome
    Microsoft Halo Custom Edition
    LogMeIn Hamachi
    McAfee LiveSafe  
    LEGO Digital Designer
    NVIDIA Stereoscopic 3D Driver
    OpenAL
    Origin
    Overwatch
    Steam
    Star Wars The Old Republic
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    ASUS Splendid Video Enhancement Technology
    ROG MacroKey
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
    Microsoft XNA Framework Redistributable 3.1
    Minecraft
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Java 8 Update 171
    GameFirst IV
    Microsoft XNA Framework Redistributable 4.0
    OpenSauce for Halo CE
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    McAfee WebAdvisor
    Star Wars: The Old Republic
    Intel® Watchdog Timer Driver (Intel® WDT)
    ASUS GIFTBOX Desktop
    Java Auto Updater
    Intel® Security Assist
    Asus Sonic Suite Plugins
    Intel® PROSet/Wireless Software
    Dropbox 25 GB
    Google Update Helper
    Intel(R) Dynamic Platform and Thermal Framework
    Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24215
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Games for Windows - LIVE Redistributable
    Realtek Ethernet Controller Driver
    LogMeIn Hamachi
    Device Setup
    WinFlash
    Office 16 Click-to-Run Extensibility Component
    Office 16 Click-to-Run Localization Component
    Genesys USB Mass Storage Device
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Intel(R) Wireless Bluetooth(R)
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    ASUS USB Charger Plus
    ATK Package
    Battlestate Games Launcher 0.3.2.222
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24215
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    LOOT version 0.11.0
    Intel(R) Chipset Device Software
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    ROG Gaming Center
    Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24215
    Curse
    NVIDIA PhysX
    Thunderbolt(TM) Software
    Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215
    Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219
    Realtek High Definition Audio Driver
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
    Skype™ 7.24
    Evernote v. 5.8.6
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
    Nexus Mod Manager
    7-Zip 15.14 (x64)
    GIMP 2.8.22
    Microsoft Office 365 - en-us
    Microsoft Office 365 ProPlus - en-us
    Terraria
    Starbound
    PlanetSide 2
    Insurgency
    Fallout: New Vegas
    Space Engineers
    Risk of Rain
    The Binding of Isaac: Rebirth
    Fistful of Frags
    Cuphead
    DARK SOULS™ II: Scholar of the First Sin
    AdVenture Capitalist
    Skyrim Script Extender (SKSE)
    DOOM
    FINAL FANTASY XIV Online
    BioShock Remastered
    BioShock 2 Remastered
    S.T.A.L.K.E.R.: Call of Pripyat
    Team Fortress 2
    Halo Wars: Definitive Edition
    Borderlands 2
    Montaro
    Star Wars: Battlefront 2 (Classic, 2005)
    The Elder Scrolls V: Skyrim
    TeamSpeak 3 Client
    paint.net
    ProductDaemonSetup
    Intel(R) Management Engine Components
    Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219
    Intel® PROSet/Wireless WiFi Software
    Java 8 Update 161 (64-bit)
    Intel(R) Serial IO
    SonicStudioSetup
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
    SonicRadarSetup
    Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24215
    Intel(R) Chipset Device Software
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    Intel® Trusted Connect Service Client
    Intel(R) Management Engine Components
    Intel(R) Management Engine Components
    Office 16 Click-to-Run Licensing Component
    Office 16 Click-to-Run Extensibility Component 64-bit Registration
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
    Intel(R) Serial IO
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
    Microsoft Visual C++ 2005 Redistributable (x64)
    Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
    Intel(R) PRO/Wireless Driver
    NahimicSettingsConfigurator
    NVIDIA Ansel
    NVIDIA 3D Vision Driver 398.36
    NVIDIA Control Panel 398.36
    NVIDIA Graphics Driver 398.36
    NVIDIA GeForce Experience 3.14.0.139
    NVIDIA PhysX System Software 9.17.0524
    NVIDIA Update 31.2.0.0
    DisplayDriverAnalyzer
    NVIDIA SHIELD Streaming
    NVIDIA HD Audio Driver 1.3.37.4
    NVIDIA Install Application
    NVIDIA Backend
    NVIDIA Container
    NVIDIA TelemetryApi helper for NvContainer
    NVIDIA LocalSystem Container
    NVIDIA Message Bus for NvContainer
    NVIDIA NetworkService Container
    NVIDIA Session Container
    NVIDIA User Container
    NVIDIA Display Container
    NVIDIA Display Container LS
    NVIDIA Display Watchdog Plugin
    NVIDIA Display Session Container
    NVIDIA NodeJS
    NVIDIA Watchdog Plugin for NvContainer
    NVIDIA Telemetry Client
    NVIDIA Telemetry Container
    NVIDIA Virtual Host Controller
    Nvidia Share
    NVIDIA ShadowPlay 3.14.0.139
    NVIDIA SHIELD Wireless Controller Driver
    NVIDIA Update Core
    NVIDIA Virtual Audio 4.06.0
    CheckDevicesConfigurator
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
    Intel(R) ME UninstallLegacy
    Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24215
    LauncherSetup
    
    
    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
    
    C:\PROGRA~1\COMMON~1\McAfee\Platform\McUICnt.exe	00001DE4
    C:\Program Files (x86)\ASUS\ROG MacroKey\AsListen.exe	00000C3C
    C:\Program Files (x86)\ASUS\Splendid\ACMON.exe	00000C70
    C:\Program Files (x86)\Battle.net\Battle.net.10252\Battle.net Helper.exe	00005DD4
    C:\Program Files (x86)\Battle.net\Battle.net.exe	00005718
    C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe	00002B5C
    C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe	00002E04
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe	000066B0
    C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe	00002A10
    C:\Program Files (x86)\Steam\Steam.exe	00001984
    C:\Program Files (x86)\Steam\bin\cef\cef.win7\steamwebhelper.exe	00003C1C
    C:\Program Files\Common Files\Microsoft Shared\ClickToRun\AppVShNotify.exe	00002BCC
    C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe	00002150
    C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe	00003844
    C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe	0000384C
    C:\Program Files\Windows Defender\MSASCuiL.exe	00003284
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_12.1815.209.0_x64__kzf8qxf38zg5c\SkypeHost.exe	00002FF8
    C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2018.18041.15530.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe	0000623C
    C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.1805.1201.0_x64__8wekyb3d8bbwe\Calculator.exe	00002E64
    C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.18052.10711.0_x64__8wekyb3d8bbwe\Video.UI.exe	00006AE8
    C:\ProgramData\Battle.net\Agent\Agent.6244\Agent.exe	00005F78
    C:\Users\Owner\AppData\Local\Microsoft\OneDrive\OneDrive.exe	00001140
    C:\WINDOWS\Explorer.EXE	00000F68
    C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe	000020E8
    C:\WINDOWS\TEMP\DPTF\esif_assist_64.exe	00001480
    C:\WINDOWS\system32\ApplicationFrameHost.exe	00000A98
    C:\WINDOWS\system32\DllHost.exe	00003118
    C:\WINDOWS\system32\SettingSyncHost.exe	00002F18
    C:\WINDOWS\system32\conhost.exe	00002720
    C:\Windows\ImmersiveControlPanel\SystemSettings.exe	00003480
    C:\Windows\System32\RuntimeBroker.exe	00006C5C
    C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe	00002668
    C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe	000045D4
    D:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe	00006670
    D:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe	00005F50
    c:\PROGRA~1\mcafee\vul\MCVULA~2.EXE	00004AE0
    c:\program files\common files\mcafee\modulecore\ModuleCoreService.exe	000021B4
    c:\windows\system32\sihost.exe	00000B48
    c:\windows\system32\svchost.exe	00002910
    c:\windows\system32\taskhostw.exe	00000C10
    (0)

  4. #4
    Player
    saikorhythm's Avatar
    Join Date
    Jun 2018
    Posts
    3
    Character
    Khonjin Kha
    World
    Malboro
    Main Class
    Red Mage Lv 71
    Fixed my issue. I was missing a Windows compatibility patch.
    (0)

  5. #5
    Moderator Einmimiria's Avatar
    Join Date
    Nov 2017
    Posts
    2,510
    Thank you for the update saikorhythm.

    We're glad you were able to find a resolution to your issue.

    This thread will be moved to the 'Closed Concerns' subforum as the thread creator has found a resolution to their issue.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)