Good afternoon,
I'm having trouble with two of my characters on the Balmung server. For some reason, I am unable to log onto them and I receive a "unexpected error has occurred. shutting down Final Fantasy XIV. (16a)" message. It only occurs with those two characters when I attempt to log into them. All other characters I have, on balmung and otherwise, are playable and fully functional. I don't have the game on any other device to test and see if I can log into them there, and I've tried changing port ranges on my router and internet explorer won't allow me to open the tools menu to change anything there. So I don't know what else to do. Please help me. These two characters are my highest level characters and I have been working on one since the beginning of 2.0. I really don't want to lose them.