Computer freezing during gameplay

[xXanosx]

I havent heard anything out of this for a while and wanted to ask a question for the it guys. Could this game have issues with AMD hardware or gigabyte Mobo? I mean I'm not going to go out and switch everything to Intel just for ffxiv I'd rather just cancel the subscription. Or is there something else that it could be?

[Einmimiria]

Thank you for the reply xXanosx. We apologize for the delay in our response.

There is no correlation between the kind of hardware you are using and the error you are getting. If you switched your hardware, you may still run into the same issue.

When you reinstalled the game, did you delete the files in the My Documents folder (My Documents > My Games > Final Fantasy XIV)? If not, try deleting this folder then relaunching the game.

Does this same thing occur if you switch to DirectX 9 mode from the Launcher?

You can also try updating your graphics card drivers or even roll back to an earlier version if you have the most up to date version.

Make sure any anti-virus/firewall you have has the appropriate exceptions for FFXIV

Try setting the compatibility mode to Windows 7 (right click on the exe file and select ‘Properties.’ Then select the ‘Compatibility’ tab and choose Windows 7)

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!