Unable to login

[bensonkhan]

For the past couple weeks I have been unable to login to FFXIV through the client. As soon as I click "Play" in the client I get a Japanese error that closes the client after clicking "OK." I have looked up the message, and apparently it is a boilerplate "An error was encountered," message.

I have updated my drivers, and ensured Windows is fully updated. I uninstalled FFXIV from my external hard drive, and then reinstalled on my C drive. Then I uninstalled the game from Steam and reinstalled the client from the official website.

I have switched my Direct X from 9.0-11.0, to no effect. I have disabled shaders and overlays that NVIDIA turns on. I have ensured FFXIV is fully updated. My account is up to date with payments and I have tried to log on with a different account.

Any suggestions?

[Ariellendera]

Hello bensonkhan, Thank you for posting on the Final Fantasy XIV Technical Support Forums

Have you tried rolling back your graphic card updates and also the windows update? Please try this and see if it changes anything. If this does not help please post a system report here. Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Hope to be of assistance. Thank you for playing Final Fantasy XIV! Hope to see you online

[bensonkhan]

Hi Ariellendera,

I've tried rolling back my graphics card and windows update. Here's a post of my system info, please let me know if you can glean anything from it!


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-


ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz (8 CPUs), ~2.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 1.7.0
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8011.668MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 16203.668MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 225.053GB SYSTEM_FREEDISC_SPACE 49.714GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 677.382GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) HD Graphics 530
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4005.834 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\ki125188.inf_amd64_dc1a2ae5a7244625\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki125188.inf_amd64_dc1a2ae5a7244625\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki125188.inf_amd64_dc1a2ae5a7244625\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki125188.inf_amd64_dc1a2ae5a7244625\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 22.20.0016.4836
SYSTEM_GRAPHICS_DRIVER_DATE 10/16/2017 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 960M
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP GeForce GTX 960M
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 6015 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_a1989af69cfe5bee\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_a1989af69cfe5bee\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_a1989af69cfe5bee\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_a1989af69cfe5bee\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 24.21.0013.9836
SYSTEM_GRAPHICS_DRIVER_DATE 6/23/2018 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers / Headphones (Realtek Audio)
SYSTEM_SOUND_DEVICE_ID {F7554C55-87F0-4BF4-91A8-FD824812FDE0}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7917
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/23/2016 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8DEF6FF0-BAF2-11E6-8002444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B00CA950-2602-11E8-8001444553540000}
SYSTEM_INPUT_NAME 2.4G Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8DF05A50-BAF2-11E6-8005444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8DF0A870-BAF2-11E6-8007444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8DF0CF80-BAF2-11E6-8009444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8DF1B9E0-BAF2-11E6-800C444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 2 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8DF22F10-BAF2-11E6-800F444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8DF2CB50-BAF2-11E6-8011444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8DF31970-BAF2-11E6-8013444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8DF36790-BAF2-11E6-8015444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8DF403D0-BAF2-11E6-8017444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B00CF770-2602-11E8-8002444553540000}
SYSTEM_INPUT_NAME 2.4G Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8DF42AE0-BAF2-11E6-8019444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8DF47900-BAF2-11E6-801B444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B00D1E80-2602-11E8-8003444553540000}
SYSTEM_INPUT_NAME 2.4G Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8DF56360-BAF2-11E6-801E444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8DF5B180-BAF2-11E6-8020444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8DF5D890-BAF2-11E6-8022444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8DF5D890-BAF2-11E6-8023444553540000}
SYSTEM_INPUT_NAME Converted Portable Device Control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B00D4590-2602-11E8-8004444553540000}
SYSTEM_INPUT_NAME 2.4G Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8DF674D0-BAF2-11E6-8025444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8DF6C2F0-BAF2-11E6-8027444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8DF6EA00-BAF2-11E6-8029444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8DF75F30-BAF2-11E6-802B444553540000}
SYSTEM_INPUT_NAME Converted Portable Device Control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B00D4590-2602-11E8-8005444553540000}
SYSTEM_INPUT_NAME 2.4G Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8DF7AD50-BAF2-11E6-802D444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Drivers | GeForce - Google Chrome
OneNote
OneNote
Microsoft Store
Microsoft Store
Device Manager
FINAL FANTASY XIV - A Realm Reborn


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Intel(R) HID Event Filter
Adobe Flash Player 30 PPAPI
Battle.net
FileZilla Client 3.27.0.1
Foxit Reader
Google Chrome
Haali Media Splitter
Dell Product Registration
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Microsoft Help Viewer 2.2
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NVIDIA Stereoscopic 3D Driver
Microsoft Project Professional 2013
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Sid Meier's Civilization V
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Microsoft Visual Studio Community 2015 with Update 2
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FINAL FANTASY XIV - A Realm Reborn
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MySQL Examples and Samples 5.7
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Tegrity video podcasting utils
MySQL Connector J
Dotfuscator and Analytics Community Edition 5.22.0
Microsoft ASP.NET and Web Tools 2015.1 (Beta8) - Visual Studio 2015
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Microsoft ASP.NET Web Pages 2 - Visual Studio 2015 - ENU
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Roslyn Language Services - x86
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Microsoft Visual Studio 2015 Update 3 Diagnostic Tools - x86
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Dell Dock Update
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Microsoft Visual C++ 2005 Redistributable
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Team Explorer for Microsoft Visual Studio 2015 Update 3.1
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Contents
Corel Update Manager
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Microsoft Visual C++ 2015 x86 Debug Runtime - 14.0.24215
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft ASP.NET Web Frameworks and Tools - Visual Studio 2015 - ENU
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005
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Killer Wireless Suite
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Visual C++ IDE Debugger Package
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Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
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Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Microsoft Visual Studio Tools for Applications 2015 Finalizer
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Microsoft Visual Studio 2015 Devenv
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Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
7-Zip 16.04 (x64)
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Vulkan Run Time Libraries 1.0.54.1
Killer Network Manager
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IIS Express Application Compatibility Database for x64
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Microsoft Visual Studio 2015 Update 3 Diagnostic Tools - amd64
Maxx Audio Installer (x64)
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Microsoft Build Tools Language Resources 14.0 (amd64)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel® RealSense™ SDK 2014 Runtime (x64): Core
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PuTTY release 0.70 (64-bit)
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Visual C++ IDE x64 Package
Qualcomm Atheros Bluetooth Installer (64)
Microsoft Visual Studio 2015 Diagnostic Tools - amd64
Microsoft Visual Studio Team Foundation Server 2015 Update 3 CTP1 Office Integration (x64)
Epic Games Launcher Prerequisites (x64)
Microsoft SQL Server Compact 4.0 SP1 x64 ENU
Microsoft Build Tools 14.0 (amd64)
Visual Studio 2015 Prerequisites - ENU Language Pack
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.10.25008
Microsoft Office 64-bit Components 2013
Microsoft Office Shared 64-bit MUI (English) 2013
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2013
Office 16 Click-to-Run Licensing Component
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Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Web Deploy 3.6
Microsoft System CLR Types for SQL Server 2016
Windows Software Development Kit for Windows Store Apps DirectX x64 Remote
Microsoft SQL Server 2012 Command Line Utilities
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Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual Studio Tools for Applications 2015 x64 Hosting Support
Update for Windows 10 for x64-based Systems (KB4023057)
IIS Express Application Compatibility Database for x86
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
NVIDIA Ansel
NVIDIA 3D Vision Driver 398.36
NVIDIA Control Panel 398.36
NVIDIA Graphics Driver 398.36
NVIDIA GeForce Experience 3.14.0.139
NVIDIA Optimus Update 31.2.0.0
NVIDIA PhysX System Software 9.17.0524
NVIDIA Update 31.2.0.0
DisplayDriverAnalyzer
NVIDIA SHIELD Streaming
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.14.0.139
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.06.0
Microsoft Visual Studio Team Foundation Server 2015 Update 3 CTP1 Storyboarding Language Pack (x64) - ENU
Microsoft Power BI Desktop (x64)
Microsoft Visual Studio 2015 Update 3 Diagnostic Tools - amd64
Dell Foundation Services
MySQL Utilities
Microsoft Visual C++ 2013 x64 Debug Runtime - 12.0.21005
Microsoft .NET Version Manager (x64) 1.0.0-beta5
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.10.25008
Intel(R) Management Engine Driver
Intel(R) Trusted Connect Service Client x64
Killer Bandwidth Control Filter Driver
Killer Wireless-AC Drivers
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Intel(R) Rapid Storage Technology
Microsoft SQL Server 2016 T-SQL ScriptDom
Visual Studio 2015 Prerequisites
Microsoft SQL Server 2016 LocalDB
Intel(R) Management Engine Components
Dell Help & Support
Intel(R) ME UninstallLegacy
Microsoft Visual Studio Team Foundation Server 2015 Update 3 CTP1 Office Integration Language Pack (x64) - ENU
Active Directory Authentication Library for SQL Server
Microsoft System CLR Types for SQL Server 2014
Microsoft Visual Studio 2015 Performance Collection Tools


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00001CF4
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000003AC
C:\Program Files (x86)\Ipswitch\WS_FTP 12\WsftpCOMHelper.exe 00003008
C:\Program Files (x86)\Microsoft Office\Root\Office16\lynchtmlconv.exe 00002108
C:\Program Files (x86)\Microsoft Office\root\Office16\lync.exe 00003178
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002B70
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00002C14
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00000A84
C:\Program Files (x86)\Steam\Steam.exe 00002BF8
C:\Program Files (x86)\Steam\bin\cef\cef.win7\steamwebhelper.exe 00003378
C:\Program Files (x86)\Tegrity\Recorder\TegrityTray.exe 000035B8
C:\Program Files\Dell\DellDataVault\nvapiw.exe 00000550
C:\Program Files\McAfee Security Scan\3.11.747\SSScheduler.exe 00003830
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001E14
C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe 00003A4C
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 000027E4
C:\Program Files\Windows Defender\MSASCuiL.exe 00002DE0
C:\Program Files\WindowsApps\Microsoft.Office.OneNote_16001.10228.20096.0_x64__8wekyb3d8bbwe\onenoteim.exe 00004AA4
C:\Program Files\WindowsApps\Microsoft.SkypeApp_12.1815.209.0_x64__kzf8qxf38zg5c\SkypeHost.exe 0000241C
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2018.18041.15912.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 0000490C
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11805.1001.42.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00001B9C
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.18052.10711.0_x64__8wekyb3d8bbwe\Video.UI.exe 00000E74
C:\Users\AlexN\AppData\Local\NVIDIA\NvBackend\ApplicationOntology\NvOAWrapperCache.exe 00004554
C:\WINDOWS\Explorer.EXE 000019E8
C:\WINDOWS\System32\DriverStore\FileRepository\ki125188.inf_amd64_dc1a2ae5a7244625\igfxEM.exe 00001788
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001F84
C:\WINDOWS\TEMP\DPTF\esif_assist_64.exe 00001590
C:\WINDOWS\system32\ApplicationFrameHost.exe 00003EE0
C:\WINDOWS\system32\DllHost.exe 00000CA0
C:\WINDOWS\system32\SettingSyncHost.exe 000027BC
C:\WINDOWS\system32\backgroundTaskHost.exe 00002EA8
C:\WINDOWS\system32\conhost.exe 00002B5C
C:\WINDOWS\system32\wbem\unsecapp.exe 00003B88
C:\Windows\System32\RuntimeBroker.exe 0000269C
C:\Windows\System32\SystemSettingsBroker.exe 000030C8
C:\Windows\System32\TiltWheelMouse.exe 00002380
C:\Windows\System32\smartscreen.exe 00002B14
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002524
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001FE8
c:\windows\system32\sihost.exe 00000F6C
c:\windows\system32\svchost.exe 00002928
c:\windows\system32\taskhostw.exe 00001200

[Einmimiria]

Thank you for the update bensonkhan.

Can you go into more detail about what the error says? Can you post a screenshot of it?

A laptop will switch between the dedicated graphics card and the integrated one. Make sure that it's using the dedicated graphics card when playing the game (this is usually associated with the power settings or can be switched in the Nvidia Control Panel).

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Einmimiria]

Hello everyone,

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.