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  1. #1
    Player
    Dalladon's Avatar
    Join Date
    Jun 2018
    Posts
    2
    Character
    Daca'tan Epochi
    World
    Faerie
    Main Class
    White Mage Lv 52
    It seems that this started happening when you updated your graphics card drivers, have you tried rolling back to the previous version of your graphics driver?
    Tried to go back to the old driver, didn't work - It still pops up the same DirectX Fatal Error

    A little tinkering has revealed that the FFXIV can run on the integrated graphics-card instead of the Geforce GTX 970m, if I want to run it in DirectX11. It just seems downright mad to me.

    How often does this happen? Does it happen when you log in or after you've been playing for a bit?
    It will happen on login - if the graphics setting is set to DirectX 11 and in Windowed or Borderless Windowed - It will also happen during the game if you change the setting too Windowed or Borderless Windowed or indeed alt-tab, after starting the game. This is only for DirectX11 - DirectX9 has had one stand alone error, that wasn't related to the 1100000f error and it hasn't repeated itself.

    Double-check that your laptop isn't overheating and that the vents aren't being blocked.
    No overheating on the system - Overheating on the system can cause slowdown of FFXIV (If I don't have maximum fan speed on), but doesn't cause the crash.
    (0)

  2. #2
    Moderator Einmimiria's Avatar
    Join Date
    Nov 2017
    Posts
    2,510
    Thank you for the update Dalladon.

    If I understood that correctly, DirectX 9 mode works relatively well on the 970M, but you can only get DirectX 11 to work with your integrated graphics card? That makes it sounds like the 970M is the issue or something is interfering with it specifically.

    Do you have any overlays open (Geforce Experience, Steam or Discord overlay) or any other programs running while playing the game? If so, try disabling or closing them.

    Try setting the game to Windows 7 Compatibility mode. Right-click on the exe file and select 'Properties,' then select 'Compatibility' and choose Windows 7. Also, make sure you anti-virus is not interfering with the game.

    Were you able to try the clean boot? You didn't comment on that in your last post.

    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
    (0)