Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Are you using the same connection every time when using this laptop (excluding the Starbucks connection of course)? You mentioned you are travelling so I was wondering how many different connections you have tried. The public wifi might bring difficulties as they generally have more restrictions than a private router.

As for your laptop itself, try some of the following:

Open the Internet Explorer browser (not Edge), open the "Tools", go to "Internet Options" and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, please move the slider to the lowest possible settings or to "Allow All Cookies"
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

Also try using a wired connection if you have the option.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!