I think there's something wrong with how this Dell laptop is connecting to the Internet. It runs fine with browsers, but when it comes to connecting to other servers (ie. Norton), it doesn't work. I say this because when I uninstalled Norton the first time, I tried to reinstall it, and the "server couldn't be reached." Then I tried to install the FIX tool just now, and it said I needed to be, "connected to the Internet to use this tool." Obviously I'm connected just fine, as I'm sitting on this laptop now writing to you all about my misery.

Any ideas on how to fix this? I don't even know how to Google something like that.