[Mac] White Screen on Launcher

[JackSnapp]

When opening FFXIV, I receive a white screen and am unable to launch the game.

I've deleted history/cookies in Safari, reinstalled the launcher, restarted my Mac several times. Any suggestions?

[Ariellendera]

Hello JackSnapp, Thank you for posting on the Final Fantasy XIV Technical Support Forums

The issue you are describing is most associated with interference with the game data. Most of the time, it results from certain security/privacy changes on Safari. Other times it occurs when an application that is running in the background is causing interference, such as Anti-virus software, firewalls, media players, web browsers, etc.

Please make sure all background applications (including anti-virus programs such as Norton, Kaspersky, etc.) have been disabled and/or closed to minimize game interference.

Ensure that the latest version of Safari is installed on your Mac (even if you don't use Safari). Once Safari is up-to-date, please open the Safari browser and make sure that all Browser History and Cookies/Web Data have been DELETED. Please also make sure that "Cookies" are ACCEPTED and not being filtered.

Once these options have been adjusted, please run the Apple Update program to check that all firmware is up-to-date on your Mac OS. Once this process is complete, please re-launch the FINAL FANTASY XIV game.

If the suggestions provided above do not resolve the issue, then there is a communication error.
Check the following Port Ranges on your router/modem to ensure that the following Port Ranges have been opened/forwarded/triggered:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

Hope to be of assistance. Thank you for playing Final Fantasy XIV! Hope to see you online.

[Ariellendera]

Due to no response from the OP, we are going to assume this issue is resolved and will be moving this thread to "closed concerns". Please do not hesitate to create a new thread if this issue continues or if you have new issues.