Chaos data server down?

[Aluja89]

What kind of "grown" man takes a day off work to play video games in the first place. Unless you work 12 hours a day then it's understandable. And this the first time it has happened, there have been smaller issues at times but they got fixed faster. Plus you don't get to play the game whenever you want since on patch days maintances can take up to a day. AND they know they have a problem, when did they tell us to check our own ends with the problem?

Instead of complaining in forums all day you could have played something else.

They don't do that with patch maintances though, problems can happen just do something else and stop complaining

Be an apologist somewhere else please, thanks.

[Tint]

So... I am guessing Chaos Server / EU Data Centre is going to be out of commission for the rest of the day, if not up until and possibly through the weekend at this stage...

Welp, there goes my Eureka grind plans. XD

i hope they extend the duration of the event when the downtime is more than 1 day.

[Kirin_Grimsbane]

i hope they extend the duration of the event when the downtime is more than 1 day.

Yeah I've yet to do that either, tbh. :/

[Hacchan]

Oopdate
While we are continually working on addressing the issue by swapping out the damaged server and network equipment, there are a lot more damaged equipment than we originally suspected, and we are still unable to provide the recovery time.
We will keep you updated and inform you as soon as there are any changes. We thank you for your patience and understanding.

Seems like the prediction of "gon be out of commission till next week" might come true oh boy...

[Aluja89]

Where are you getting these updates Hacchan?

[MistakeNot]

Where are you getting these updates Hacchan?

Lodestone?
As well as this thread: http://forum.square-enix.com/ffxiv/t...-%28Jun.-21%29

[Mozerlam]

This is somewhat annoying. I work 70+ hours a week at the moment so my playtime is very low, doing the weekly stuff is very difficult and now with today being down I'm never going to get close to getting capped on weeklies. I have no sympathy for the European staff, they prove time and time again they're useless and don't know what they're doing.

They should give us 200 Mendacity, 50k MGP, 500 Allied Seals, 500 Centurio Seals and give the Golden Saucer event an extra day to compensate. Not gonna happen though, only thing we'll get is a thanks for our patience because their customer service sucks.

[Hacchan]

Snip

We don't know the extend of the damage aside the report on complete power loss and equipment failure in the DC meaning it's quite a heavy issue and considered as 'catastrophic event'. But most DC tend to have multiple layer to prevent massive loss in term of data or equipment, such as dual power feed, back up generator, in-room battery and other disaster prevention system but the data shouldn't, in theory, be affected by a heavy marge. Unless they also got badly hit but nobody know how the data is managed and backed but, usually they should have an on-site backup and an off-site one (insurance and stuff tend to request those nowadays) so you can look at maybe a 24h rollback while the equipment 'usually' can be hotswapped if its out of commission and available.

[micropanther7]

We don't know the extend of the damage aside the report on complete power loss and equipment failure in the DC meaning it's quite a heavy issue and considered as 'catastrophic event'. But most DC tend to have multiple layer to prevent massive loss in term of data or equipment, such as dual power feed, back up generator, in-room battery and other disaster prevention system but the data shouldn't, in theory, be affected by a heavy marge. Unless they also got badly hit but nobody know how the data is managed and backed but, usually they should have an on-site backup and an off-site one (insurance and stuff tend to request those nowadays) so you can look at maybe a 24h rollback while the equipment 'usually' can be hotswapped if its out of commission and available.

Ouch >.< here's me hoping it's worse than it looks, wish them luck in getting it sorted.. 'til then I might create another character on a different data center during the downtime. And thanks for the info Hacchan

[Ariellendera]

We are continually working to fix the issue, but as there are multiple affected areas, we are unable to provide the recovery time.
We will keep you updated and inform you as soon as there are any changes. We thank you for your patience and understanding.

We sincerely apologize for the inconvenience.

For updates please keep an eye on the lodestone. https://na.finalfantasyxiv.com/lodes...a4a32c6818bc2a

Thank you for playing Final Fantasy XIV! Hope to see you online.