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  1. #1
    Player
    Enkidoh's Avatar
    Join Date
    Dec 2012
    Location
    Ala Mhigo
    Posts
    8,322
    Character
    Enkidoh Roux
    World
    Balmung
    Main Class
    Paladin Lv 90
    Quote Originally Posted by MrG View Post
    Oh wait, it gets better!

    "Based upon recent suspicious activity, we have identified that your account may potentially be at risk. For your protection, we have temporarily suspended login access to this account.
    Instructions for lifting this restriction have been sent to the email address registered to your Square Enix Account.
    For more information about the login restriction, please refer to the following page:
    http://support.na.square-enix.com/j/lbna"

    This is what I get when I finally do get a download going and log in.

    Thanks SE, you've really made me glad I've spent several hundred dollars on this game.
    That message is what happens if your IP address changes - SE's servers mistake your login as coming from another location and so temporarily suspend access - the email the message mentions is a link to change your SE Account password which will then remove the block. Unfortunately if your internet provider keeps changing your IP address (what is called a 'dynamic IP address'), the only other way to deal with this apart from changing your password each time this happens is to get a SE Security Token or Software Token and set it to your account, that generates a 'One Time Password' that you will have to enter each time you login, as the Security Token/Software Token ignores such IP address changes.

    Quote Originally Posted by MrG View Post
    I end up finding a 1.0 link off in dead google land, and installing from that. Currently, my only other option for doing this is creating a new trial account, then never actually using it because then I actually get a download link.
    Ignore that 1.0 download link, it's client is completely different to ARR and is now totally useless (if you load it up it will only update a brief patch that changes the login screen to a "FFXIV 1.0 service is no longer available, please purchase and install A Realm Reborn!" message.). DrWho2010's link is the correct link for downloading ARR's client.

    Either way, please don't get discouraged!
    (0)
    Last edited by Enkidoh; 06-20-2018 at 08:31 PM.

  2. #2
    Moderator Einmimiria's Avatar
    Join Date
    Nov 2017
    Posts
    2,510
    Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    The above poster is correct. The download link is as follows: https://www.finalfantasyxiv.com/playersdownload/na/

    To lift a login restriction, all you need to do is reset your password. You should have received an email to the address that is associated with your Square Enix account.

    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
    (1)