Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

How do you go about closing out the game? Do you put the console in sleep mode? Are you disconnected form the game at all? How old is the PS4 you are using? Have you upgraded the stock hard drive since you've had it?

As for the download speed, how are you connecting to the internet? Are you using a wired or wireless connection? What download speeds do you normally have?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!