Latin America ping issues still unresolved

[Kerwin]

Hello.

We are still having a lot of ping issues from South America ISP. Telefonica is sending us to a route to Europe before going into NA servers. Since data center relocation, we played with 300 ping, after a while they fixed it, but then it came back to even worse ping till now. At this moment South American Telefonica linked ISP people, are playing with more than 310-350 ping. It feels very frustrating to play. Already called ISP, and posted in a now-closed thread in this forums about that, but not response from anyone.

Do we still keep hope for them to do something?
Thanks in advance!

You should post a tracert to the FFXIV servers to see exactly how your pathed.

Open command prompt on your computer and type this into it.

tracert 204.2.229.97

This will show your connection pathing to the server and you can then easily find out what your route is.

[Keleg]

This is my tracert from my home to Aether.


Traza a 204.2.229.9 sobre caminos de 30 saltos como máximo.

1 1 ms 1 ms 1 ms 192.168.1.1
2 44 ms 35 ms 32 ms 10.50.1.113
3 32 ms 34 ms 35 ms 10.50.1.114
4 33 ms 33 ms 38 ms 84.16.8.161
5 136 ms 130 ms 127 ms 176.52.249.37
6 161 ms 161 ms 161 ms 176.52.254.85
7 242 ms 240 ms 241 ms 94.142.98.241
8 253 ms 253 ms 254 ms 5.53.3.18
9 324 ms 248 ms 247 ms ae1-0-ntt-grtamstc1.net.telefonicaglobalsolutions.com [213.140.53.97]
10 256 ms 258 ms 256 ms ae-8.r25.amstnl02.nl.bb.gin.ntt.net [129.250.3.229]
11 260 ms 261 ms 261 ms ae-5.r23.asbnva02.us.bb.gin.ntt.net [129.250.6.162]
12 307 ms 308 ms 313 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
13 372 ms 312 ms 311 ms ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121]
14 339 ms 314 ms 314 ms ae-3.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.11]
15 315 ms 339 ms 329 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
16 313 ms 315 ms 314 ms 204.2.229.234
17 309 ms 309 ms 309 ms 204.2.229.9

Traza completa.

You can see that is sends me to amsterdam before sending me back to USA (ae-8.r25.amstnl02.nl.bb.gin.ntt.net). This happens since server relocation, after a while it got normal again, and then, like 6 monthes ago, it went back to this. Can this be fixed somehow?