Quote Originally Posted by Remedi View Post
The question to ask is:
Are the devs out of touch or The playerbase is actually a multiheaded (and sadly forgetful) beast?
Both.

There are decisions were one just question why they did that and some show that they have not taken the behaviour of their playerbase into account. There is also a big problem with their communication, especially with their western playerbase, which should not happen in a global game. (And in a game where the majority is from NA or EU). But the playerbase is also not that easy because they are not one person thus something can be seen differently by a lot of people.

It does not make it easy but in the end this is the case for any company that has customers from different places and cultures. Its their job to make the best out of it and SE could do much better. For example, make sure that you have official translations for any important information, so that the western playerbase does not feel like second rate customers. Be more straight forward with your answer. (And yes I know that this is a cultural thing but you need to get away from that if you want to be a good global player) Have surveys..these are probably the easiest way to get the opinion of the playerbase and let people feel like they can be heard. Increase your customer support..it cant be that there are cases where people get told that they get free shipment and then suddenly its just 8% discount that did not even work..if you let others do certain work for you, make sure that they are customer friendly.