I would have to agree they are out of touch. Ive played since beta and honestly I am tiring of the same formula each patch. They are afraid to take risks on content, it’s a bit ridiculous that we have to wait 1-2 months after a patch (4.3) to get Heaven in High and the Eureka Pagos...The communication is never very good either, how bout a road map for content? What happened to blitz all? What happened to Ishgard housing?? At this rate I can’t inagine people will wait around doing the same things in the game hoping for something else...guess we will see.