Are the developers of XIV out of touch?

[Penthea]

One thing from my perspective is that I very much feel as if, for SE, server limitations are a barrier that often gets magically resolved by paying more money or doing things that are otherwise-profitable for SE. That's frustrating to me as a player, and it's largely why I'm so quick to trigger.

I readily admit a cynical part of me very strongly thinks SE are slow to fix certain QoL issues because they do profit from them being in their current state. The biggest contender for this right now im my opinion is the cash shop. I don't doubt SE are being honest when they say there are limitations. But their wording needs to be carefully read. As far as I recall they said why they cannot make everything account wide now, but did not state they were working on it or that it was something considered high priority (do correct me if I am misremembering). Maybe Yoshida's hands are tied and he literally cannot say more, but the fact is even if players dislike it...the cash shop is working as intended in SE's favour. Of course they'll be slow to fix it.

I'm more likely to believe their claims of limitations when it's related to something we automatically get as part of the subscription, such as the glamour system for example.