Are the developers of XIV out of touch?

[MOZZYSTAR]

... an untenable housing design, subpar glamour and inventory options, recolored gear, below average queuing and cross-server interaction design...

To be fair, they have tried addressing these issues ^ multiple times. So, while it's not "satisfactory," they are trying and I think that counts for something.

However, how they plan to sustain FFXIV is a bit concerning. I get a sense that they're burning out/taking too much on. SE is not the greatest company to work for. After having researched them a bit ago, they're the type of company who hires few full-timers and a lot of contract workers/part-timers so they don't have to hire more full-timers. I could be wrong, that's just what I had read. If it is true, then they likely do take on too much. So, I think it's understandable, and yet... Well, we'll see how things go. I already struggle to see FFXIV thriving past the next expansion (maybe two).

Just coming back in to note that I find Yoshida being exasperated by the repetitive questions very ironic, considering he's been feeding us the same patch content structure on repeat for at least four years.

(This totally made me "lol" IRL. xDD)