DirectX 11 Crash

[MizzAndry]

I've been playing FFXIV in DirectX 9 until this point, but recently wanted to switch to DirectX11 for better graphics. However, every time I try to launch the game, it immediately crashes before the window even shows up, and gives me an error.

Here are my system specs:


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Jade\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride <local>


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU AMD FX(tm)-6300 Six-Core Processor (6 CPUs), ~3.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 6 SYSTEM_CORE_PHYSICS 3
SYSTEM_BIOS Award Modular BIOS v6.00PG
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8189.551MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 9469.551MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.190GB SYSTEM_FREEDISC_SPACE 113.721GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon R7 250 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x682B)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 2028.086 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4094.775 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\c0329457.inf_amd64_c0852561dfa0a99a\B329366\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0329457.inf_amd64_c0852561dfa0a99a\B329366\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0329457.inf_amd64_c0852561dfa0a99a\B329366\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0329457.inf_amd64_c0852561dfa0a99a\B329366\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 24.20.11019.1004
SYSTEM_GRAPHICS_DRIVER_DATE 5/28/2018 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {C216AD4C-CDDE-4EDF-A786-D2077A47ABEC}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6767
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/30/2012 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E143E990-EA01-11E6-8001444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E14FD070-EA01-11E6-8003444553540000}
SYSTEM_INPUT_NAME Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 669 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E1548B60-EA01-11E6-8004444553540000}
SYSTEM_INPUT_NAME Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {43317770-F1EC-11E6-8001444553540000}
SYSTEM_INPUT_NAME USB PnP Audio Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E14FD070-EA01-11E6-8002444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
New Tab - Google Chrome
@Vanguardias - Discord


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Planescape Torment
Neverwinter Nights Diamond Edition
Oddworld - Stranger's Wrath HD
Ultima VII - The Black Gate + The Forge of Virtue
Ultima VII - Serpent Isle
Sam and Max Hit the Road
Baldur's Gate: Enhanced Edition
Icewind Dale Enhanced Edition
Kerbal Space Program
StarCrawlers
The Ultimate DOOM
The Elder Scrolls IV: Oblivion
BATTLETECH
Divinity: Original Sin 2
Sunless Skies
SteamWorld Dig 2
Kingsway
Fallout 2
Adobe Flash Player 11 Plugin
Battle.net
Cheat Engine 6.7
Cockatrice
DB Browser for SQLite
Diablo III
Dishonored: DotO
DOOM
Dungeons 3
Exult audio data
Exult Git Snapshot
Foxit Reader
Eador - Genesis
Google Chrome
Grim Dawn
Hearthstone
Heroes of the Storm
League of Legends
Linksys Connect
Microsoft .NET Framework 1.1
Middle-Earth: Shadow of War
NARUTO SHIPPUDEN Ultimate Ninja Storm 4
Night in the Woods
OBS Studio
Okami HD
OpenAL
Overwatch Test
PaintTool SAI Ver.1
Pillars of Eternity
Pyre
Steam
Stellaris
Tacoma
The Sims 3 Complete Collection version 1.67.2
The Witcher 3: GotY Edition
Toontown Rewritten
Total War: Warhammer 2
Total War: Warhammer
Tyranny
Uplay
Vampyr
WebTablet FB Plugin 32 bit
Wrye Bash
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
FonePaw for Android 2.6.0
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Minecraft
FINAL FANTASY XIV - A Realm Reborn
univcredist
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Skype™ 7.38
The Sims™ 4
Java Auto Updater
Realtek HDMI Audio Driver for ATI
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40649
Google Update Helper
AMD Settings
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24215
Gyazo 3.3.5
Microsoft Visual C++ 2005 Redistributable
NVIDIA PhysX
Microsoft Visual C++ 2005 Redistributable
XCom Long War EW Mod version 1.0
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2005 Redistributable
Adobe Refresh Manager
Adobe Acrobat Reader DC
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24215
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
LOOT version 0.12.5
TradeSkillMaster Application version 1.0
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft .NET Framework 1.1
Microsoft XNA Framework Redistributable 4.0 Refresh
Foxit PhantomPDF
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24215
Curse
Deus Ex 2 Visible Upgrade version 1.2.0
Microsoft Visual C++ 2015 RC Redistributable (x64) - 14.0.22816
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215
League of Legends
OpenOffice 4.1.3
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
010 Editor 8.0.1 (64-bit)
AMD Software
BOSS
West of Loathing
GIMP 2.8.20
Guild Wars 2
ImDisk Virtual Disk Driver
MediBang Paint Pro 11.2 (64-bit)
Notepad++ (64-bit x64)
Wacom
Terraria
Bastion
XCOM: Enemy Unknown
Mark of the Ninja
Don't Starve
Fallout: New Vegas
Nuclear Throne
Wizardry 7: Crusaders of the Dark Savant
Wizardry 8
Darkest Dungeon
Heat Signature
Salt and Sanctuary
Tooth and Tail
Sunless Sea
The Long Dark
Moon Hunters
SteamWorld Heist
Don't Starve Together
AER Memories of Old
Caves of Qud
Serpent in the Staglands
Sentinels of the Multiverse
Shadowrun: Hong Kong - Extended Edition
Tom Clancy's Rainbow Six Siege
Endless Space 2
Stardew Valley
Factorio
Unexplored
Streets of Rogue
HIVESWAP: ACT 1
Monster Prom
Sam & Max 103: The Mole, the Mob and the Meatball
Vulkan Run Time Libraries 1.0.26.0
Vulkan Run Time Libraries 1.0.26.0
Vulkan Run Time Libraries 1.0.37.0
Vulkan Run Time Libraries 1.0.54.0
Vulkan Run Time Libraries 1.1.70.0
Vulkan Run Time Libraries 1.1.70.0
WebTablet FB Plugin 64 bit
WinRAR 5.40 (64-bit)
AMD Settings - Branding
AMD Settings - Branding
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40649
Java 9.0.1 (64-bit)
Java 8 Update 151 (64-bit)
MPC-HC 1.7.11 (64-bit)
Malwarebytes version 3.4.5.2467
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Classic Shell
Java(TM) SE Development Kit 9.0.1 (64-bit)
Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24215
AMD Radeon Settings
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2005 Redistributable (x64)
AMD Settings - Branding
AMD Problem Report Wizard
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40649
ScpToolkit
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
SAMSUNG USB Driver for Mobile Phones
Update for Windows 10 for x64-based Systems (KB4023057)
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24215


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00001D28
C:\Program Files (x86)\Elaborate Bytes\VirtualCloneDrive\VCDDaemon.exe 00000934
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00002488
C:\Program Files (x86)\Gyazo\GyStation.exe 00001A1C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00002834
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001C68
C:\Program Files (x86)\Steam\Steam.exe 00001C30
C:\Program Files (x86)\Steam\bin\cef\cef.win7\steamwebhelper.exe 00002084
C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe 0000087C
C:\Program Files\Classic Shell\ClassicStartMenu.exe 000019B4
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe 00001780
C:\Program Files\Nefarius Software Solutions\ScpToolkit\ScpTrayApp.exe 00001CF4
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe 000017E8
C:\Program Files\Tablet\Pen\Pen_TabletUser.exe 000017D0
C:\Program Files\Windows Defender\MSASCuiL.exe 000019C8
C:\Program Files\WindowsApps\Microsoft.MicrosoftOfficeHub_17.9328.1700.0_x64__8wekyb3d8bbwe\Office16\OfficeHubTaskHost.exe 00001A0C
C:\Program Files\WindowsApps\Microsoft.SkypeApp_12.1815.209.0_x64__kzf8qxf38zg5c\SkypeHost.exe 00001AA0
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.18041.14611.0_x64__8wekyb3d8bbwe\Video.UI.exe 000019C0
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.9330.20915.0_x64__8wekyb3d8bbwe\HxTsr.exe 00000D08
C:\Users\Jade\AppData\Local\Akamai\netsession_win.exe 00001700
C:\Users\Jade\AppData\Local\Discord\app-0.0.301\Discord.exe 0000216C
C:\Users\Jade\AppData\Local\FluxSoftware\Flux\flux.exe 000007E4
C:\WINDOWS\Explorer.EXE 0000017C
C:\WINDOWS\system32\backgroundTaskHost.exe 0000025C
C:\Windows\System32\RuntimeBroker.exe 00002890
C:\Windows\System32\smartscreen.exe 00000EE0
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 0000187C
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001BA8
c:\windows\system32\sihost.exe 000017C8
c:\windows\system32\svchost.exe 00001D5C
c:\windows\system32\taskhostw.exe 00001510

[Ariellendera]

Hello MizzAndry, Thank you for posting on the Final Fantasy XIV Technical Support Forums

Please try the following suggestions:

- Update/reinstall Graphics card drivers
- Disable all programs/overlays running in the background
- Perform a clean boot*
- Set compatibility mode to Windows 7/8**
- Make sure that any anti-virus software they have has the appropriate exceptions
- Install game on C drive (The same drive as the Operating System)

*To perform a clean boot for Windows 8/10: Open the task manager and select the 'Start up' Tab. Disable everything here and restart the PC. For Windows 7: Click Start, type msconfig.exe in the Start Search box, and then press Enter to start the System Configuration utility. On the General tab, click the Selective startup option, and then click to clear the Load startup items check box. On the Services tab, click to select the Hide all Microsoft services check box, and then click Disable all. For Mac: Restart the Mac, then immediately press and hold the Shift key. The Apple logo appears on your display. Release the Shift key when you see the login window.

**To change compatibility mode, right click on the exe file (Default location: C:\Program Files (x86)\SquareEnix\Final Fantasy XIV - A Realm Reborn\boot\ffxivboot.exe), right click it and select ‘Properties.’ Select the ‘Compatibility’ tab and select an earlier version of Windows (most likely 8 or 7).

Hope to be of assistance, Thank you for playing Final Fantasy XIV! Hope to see you online.

[GotAbsinthe07]

this happened to me also about 3 days after the roll out for windows 10 home v 1803, which did shortly flag all my OEM drivers to update, I ran the gambit on my system even the BIOS, updating all the firmware, chipsets and graphics divers and re - enabled and it ran fine afterword.

[Ariellendera]

Hello GotAbsinthe07!

Thank you so much for sharing what worked for you in this situation. We appreciate your input!

Thank you for playing Final Fantasy XIV! Hope to see you online.

[MizzAndry]

I've tried all the solutions listed here, but none of them worked. I don't know if this will help, but here's an image of the error message I get when I try to launch the game.

[Einmimiria]

Thank you for the update MizzAndry.

To clarify, you get this error when you have Directx 11 mode on, correct? Does it work if you use Directx 9 mode like you have been?

You may want to consider reinstalling the game if you can't get it to launch at all. Make sure to delete any FFXIV files in your My Documents folder (My Documents > My Games > Final Fantasy XIV) to make sure you aren't missing any potentially corrupted files.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!