Thank you for the update Hasrat.

What power mode is your laptop using? If you are using one that is designed to save power, it can be switching from the dedicated GPU to the integrated graphics card, causing the crash. Make sure the laptop is set to the high performance battery mode. Also keep it plugged in if possible.

It may be worth checking out any optional or recommended Windows 10 updates that may not be installed automatically.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!