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  1. 06-15-2018 10:08 AM #1
    Hasrat
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    Join Date
    May 2016
    Posts
    3,288
    Character
    Hashmael Lightswain
    World
    Zalera
    Main Class
    Black Mage Lv 90
    Yeah, sure. But:
    However, please note that your notebook original equipment manufacturer (OEM) provides certified drivers for your specific notebook on their website. NVIDIA recommends that you check with your notebook OEM about recommended software updates for your notebook. OEMs may not provide technical support for issues that arise from the use of this driver.
    Led me to check through the MSI support site, providing the certified 382.05 version.

    However, installing version 398.11, restarting computer, and performing previous test steps still produces the original set of errors.
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  2. 06-19-2018 06:30 AM #2
    Einmimiria
    Moderator Einmimiria's Avatar
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    Nov 2017
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    2,510
    Thank you for the update Hasrat.

    What power mode is your laptop using? If you are using one that is designed to save power, it can be switching from the dedicated GPU to the integrated graphics card, causing the crash. Make sure the laptop is set to the high performance battery mode. Also keep it plugged in if possible.

    It may be worth checking out any optional or recommended Windows 10 updates that may not be installed automatically.

    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
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