DirectX Error 11000002

[Shiftedd]

Every time I play the game, it will crash after a few minutes. The crash produces green symbols to appear in the entire screen, and a minute later it returns to the desktop with a DX Error 11000002. This error started to appear two weeks ago. It has never happened before and I've been playing for several years, in the same machine that I use now.

Computer Specs: GTX 1080 / Core i9-7900X / 32 GB RAM
Nvidia Graphics Driver: 398.36 (latest)
OS Version: Windows 10 10.0.17134 Build 17134 (latest)

- It only happens with FFXIV. Any other game works perfectly fine.
- Performing a clean graphics driver install doesn't fix it. Rolling back to a previous version didn't fix it either.
- Performing a clean Windows 10 reinstall doesn't fix it. I wiped out the partition and reinstalled from external disc to make sure with no luck.
- It is not a hardware problem. Temperatures are good, voltages are good, and I performed several CPU and GPU stress tests to verify that my computer is working in perfect order (FurMark, Unigine, Prime95, etc., all pass).
- I have no active overlay programs. Tested without Discord, Steam, Geforce Experience installed.
- Windowed / Borderless / Fullscreen all present the same error.
- Maximum / High / Standard graphics presets all present the same error.
- The error occurs in a 4K, 1440p, and 1080p monitor.
- The error occurs both while using the keyboard + mouse and a gamepad.
- The error occurs both in 60 HZ and 144 HZ monitors.
- The error occurs both while using g-sync and without it.

[Ariellendera]

Hello Shiftedd, Thank you for posting on the Final Fantasy XIV Technical Support Forums

Have you tried rolling back the latest Windows update? I would suggest trying this. If this does not work can you please submit a systems report. Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Hope to be of assistance. Thank you for playing Final Fantasy XIV! Hope to see you online.

[KisaiTenshi]

Based on other reports of this kind:

Overlays or Video recording (eg GeForce Experience, OBS or Steam Bigpicture) running simultaneously. GeForce Experience is installed by default. Steam also runs their overlay by default on all games purchased through Steam. Likewise Discord is known to do this.

I know that these things, stand-alone tend to work fine, it's the combination of certain overlays that tends to do it.

My i7-4770 runs a GTX 1080, and has 32GB of ram, and Ive never had this problem with FFXIV on Windows 10. I have the same GPU driver and Windows version you do. For all intents the only difference is the CPU. But I don't run the Discord App, and don't run FFXIV through Steam. I use GeForce Experience only.

Based on the "green symbols" description, I'm more willing to say it's GeForce Experience that is the direct cause, but it might actually be something else. The way overlays work is that they hook themselves to the end of the displaylist render call, and typically only one overlay will ever work correctly without being aware of the other. Some overlays check for other overlays to make sure they are loaded after graphical overlays but before video capture ones.

[Shiftedd]

It can't be Geforce Experience though. I tested without installing Geforce Experience, and only installing with drivers themselves with the same result. I tested in a fresh new copy of Windows 10 without any other program installed (no steam, no discord, no geforce experience) only drivers. I also tested underclocking my graphics card from its out-of-the-box frequencies, and still got the same error. I ran stress tests again, temperatures are perfectly fine and the system passes 12 hours of prime95 and FurMark without problems. Any other game I try, even ones more demanding than FFXIV and which push my GPU utilization to 100% for several hours have no issues whatsoever.

The only thing I can think of is that some piece of my hardware or Windows 10 setting is incompatible with FFXIV somehow. Since I tested with only FFXIV + drivers installed, I'm pretty sure it's not another third party program interfering. What is strange is that I've been playing in this computer for the last 6 months or so without any issues.

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Hans Dieter\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU Intel(R) Core(TM) i9-7900X CPU @ 3.30GHz (20 CPUs), ~3.3GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 20 SYSTEM_CORE_PHYSICS 10
SYSTEM_BIOS BIOS Date: 09/06/17 14:35:25 Ver: 05.0000D
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32440.609MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37560.609MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 952.919GB SYSTEM_FREEDISC_SPACE 844.577GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1080
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8079.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16220.305 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_485c1c3102021986\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_485c1c3102021986\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_485c1c3102021986\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_485c1c3102021986\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 24.21.0013.9836
SYSTEM_GRAPHICS_DRIVER_DATE 6/23/2018 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Bose USB Audio)
SYSTEM_SOUND_DEVICE_ID {620878E5-647B-465A-AA9E-1776668895FF}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17134.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 4/11/2018 00:00:00
SYSTEM_SOUND XB271HU (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {292C5DCF-0CF0-4D0C-A7FA-039664F446EE}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0037.0004
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 4/3/2018 00:00:00
SYSTEM_SOUND XB271HU (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {9CBB3224-510C-4D95-94B4-25478CAB5011}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0037.0004
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 4/3/2018 00:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {AFF378D8-A97D-4DDD-A737-17AB492D6CE0}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17134.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/15/2018 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BE176A30-7E27-11E8-8002444553540000}
SYSTEM_INPUT_NAME Corsair K70B Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BE18A2B0-7E27-11E8-8003444553540000}
SYSTEM_INPUT_NAME SteelSeries Rival 300
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BE198D10-7E27-11E8-8004444553540000}
SYSTEM_INPUT_NAME SteelSeries Rival 300 Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BE198D10-7E27-11E8-8005444553540000}
SYSTEM_INPUT_NAME AURA Custom Human interface
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BE232A00-7E27-11E8-8006444553540000}
SYSTEM_INPUT_NAME Bose USB Audio
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B062FEB0-7E3E-11E8-8001444553540000}
SYSTEM_INPUT_NAME Controller (Xbox One For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {BE235110-7E27-11E8-8007444553540000}
SYSTEM_INPUT_NAME SteelSeries Rival 300 Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
DirectX Error 11000002 - Google Chrome


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

.NET Reactor
MSI Afterburner 4.5.0
Visual Studio Community 2017
JetBrains DataGrip 2018.1.5
NVIDIA Stereoscopic 3D Driver
Splashtop Software Updater
Unity 2018.2.0b10
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
icecap_collectionresources
VS Immersive Activate Helper
icecap_collection_neutral
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
vcpp_crt.redist.clickonce
Tools for .Net 3.5
Microsoft .NET Framework 4.5.2 Multi-Targeting Pack
vs_tipsmsi
Microsoft .NET Framework Cumulative Intellisense Pack for Visual Studio (ENU)
FINAL FANTASY XIV - A Realm Reborn
Microsoft .NET Framework 4.6 Targeting Pack
Microsoft .NET Framework 4.6.1 SDK
LED Sync
vs_communitymsires
MobaXterm
Microsoft ASP.NET Diagnostic Pack for Visual Studio
icecap_collectionresourcesx64
Microsoft .NET Framework 4.7.1 Targeting Pack
Microsoft .NET Framework 4.5 Multi-Targeting Pack
vs_SQLClickOnceBootstrappermsi
Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
vs_communitymsi
Microsoft .NET Framework 4.6.2 SDK
.NET Reactor
Microsoft .NET Framework 4.5.1 Multi-Targeting Pack
vs_clickoncesigntoolmsi
Splashtop Business
TypeScript SDK
vs_minshellmsires
Microsoft NetStandard SDK
Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
Microsoft TestPlatform SDK Local Feed
Microsoft Portable Library Multi-Targeting Pack
Microsoft .NET Framework 4.7 Targeting Pack (ENU)
Visual F# 10.1 SDK
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
Microsoft .NET Framework 4.6.1 Targeting Pack
vs_FileTracker_Singleton
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
Microsoft .NET Framework 4.7.1 Doc Redirected Targeting Pack (ENU)
Microsoft ASP.NET Web Tools Packages 15.0 - ENU
vs_clickoncebootstrappermsires
Microsoft Visual Studio Setup Configuration
vs_minshellinteropmsi
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft .NET Framework 4.6.2 Targeting Pack
vs_clickoncebootstrappermsi
IntelliTraceProfilerProxy
vs_filehandler_amd64
Microsoft .NET Framework 4.7.1 SDK
Windows Phone SDK 8.0 Assemblies for Visual Studio 2017
Microsoft Portable Library Multi-Targeting Pack Language Pack - enu
vs_devenvmsi
vs_BlendMsi
Microsoft .NET Framework 4.6.2 Targeting Pack (ENU)
Microsoft Visual Studio 2017 Tools for Unity
Microsoft .NET Framework 4.7 Targeting Pack
Microsoft .NET Framework 4 Multi-Targeting Pack
Update for (KB2504637)
ClickOnce Bootstrapper Package for Microsoft .NET Framework
Microsoft .NET Core SDK - 2.1.201 (x64)
Entity Framework 6.2.0 Tools for Visual Studio 2017
Microsoft .NET Framework 3.5 Targeting Pack (enu)
vs_filehandler_x86
Microsoft .NET Framework 4.7 SDK
vs_minshellmsi
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Microsoft .NET Core SDK 2.1.301 (x64)
Microsoft System CLR Types for SQL Server 2017
Git version 2.18.0
Intel(R) Turbo Boost Max Technology 3.0
VLC media player
WinRAR 5.50 (64-bit)
Microsoft .NET Core Host - 2.1.1 (x64)
IIS Express Application Compatibility Database for x64
DiagnosticsHub_CollectionService
Microsoft .NET Core SDK 2.1.301 (x64)
Microsoft SQL Server 2012 Native Client
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020
Microsoft .NET Core Host FX Resolver - 2.0.7 (x64)
Microsoft .NET Core Host - 2.0.7 (x64)
VS Script Debugging Common
VS JIT Debugger
IIS 10.0 Express
Update for Windows 10 for x64-based Systems (KB4023057)
Active Directory Authentication Library for SQL Server
Microsoft .NET Core Runtime - 2.0.7 (x64)
IntelliTraceProfilerProxy
Microsoft Visual Studio Installer
Microsoft Visual Studio Team Foundation Server 2017 RC Office Integration Language Pack (x64) - ENU
Microsoft Web Deploy 4.0
Microsoft .NET Core SDK - 2.1.201 (x64)
Microsoft SQL Server 2016 LocalDB
Microsoft SQL Server 2012 Command Line Utilities
Microsoft .NET Core Host FX Resolver - 2.1.1 (x64)
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft ASP.NET Core 2.0.8 Runtime Package Store (x64)
Redis on Windows
Microsoft ASP.NET Core 2.1.1 Shared Framework (x64)
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
UpdateAssistant
IIS Express Application Compatibility Database for x86
NVIDIA Ansel
NVIDIA 3D Vision Driver 398.36
NVIDIA Control Panel 398.36
NVIDIA Graphics Driver 398.36
NVIDIA GeForce Experience 3.14.0.139
NVIDIA 3D Vision Controller Driver 390.41
NVIDIA Optimus Update 31.2.0.0
NVIDIA PhysX System Software 9.17.0524
NVIDIA Update 31.2.0.0
DisplayDriverAnalyzer
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.37.4
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.14.0.139
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.06.0
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020
icecap_collection_x64
Microsoft Visual Studio Team Foundation Server 2017 RC Office Integration (x64)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319
Microsoft ASP.NET Core Module for IIS Express
Microsoft Visual Studio Code
Microsoft System CLR Types for SQL Server 2017
Microsoft .NET Core Runtime - 2.1.1 (x64)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Intel Corporation\Intel(R) Turbo Boost Max Technology 3.0\ITBM.EXE 0000122C
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 000012DC
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 0000211C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 0000253C
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00002E2C
C:\Program Files\Windows Defender\MSASCuiL.exe 00002FAC
C:\Users\Hans Dieter\AppData\Local\Google\Chrome\Application\chrome.exe 00000988
C:\Users\Hans Dieter\AppData\Local\NVIDIA\NvBackend\ApplicationOntology\NvOAWrapperCache.exe 000005B0
C:\WINDOWS\Explorer.EXE 000004BC
C:\WINDOWS\system32\DllHost.exe 00002B8C
C:\WINDOWS\system32\conhost.exe 00002ED4
C:\Windows\System32\RuntimeBroker.exe 00000E44
C:\Windows\System32\smartscreen.exe 00002150
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002F44
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000019D8
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 0000053C
c:\windows\system32\sihost.exe 00000288
c:\windows\system32\svchost.exe 000007A4
c:\windows\system32\taskhostw.exe 00002960

[Einmimiria]

Thank you for the reply Shiftedd.

There are a couple more things you can try to alleviate the issue:

-Switch to DirectX 9 mode (select ‘Config’ from the launcher)
-Set compatibility mode to Windows 7 (right click on the exe file and select ‘Properties.’ Then select the ‘Compatibility’ tab and choose Windows 7)
-Make sure that any anti-virus software they have has the appropriate exceptions
-Install game on C drive if it is not already

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[KisaiTenshi]

It can't be Geforce Experience though. I tested without installing Geforce Experience, and only installing with drivers themselves with the same result. I tested in a fresh new copy of Windows 10 without any other program installed (no steam, no discord, no geforce experience) only drivers.

It's certainly not a hardware problem. As I said, my hardware and OS install is the same save for the generation of CPU. I just don't use discord.

I do see in your list MSI Afterburner, this is also a video recorder that uses the Rivatuner Statistics Server. This I've had issues with in the past before (eg it conflicts with Steam.) You may want to try uninstalling this, or at least unchecking "start with windows" to see if it makes any difference.


The other thing I see in your software list are various software development tools. Normally these shouldn't interfere either if they're not running.


The only idea that comes to mind, if it works in DX9 but not DX11, is the CPU threading, given you have an i9. This is more of a longshot based on the difference between how DX9 and DX11 work, and DX11 uses multi-threaded display list calls and perhaps you've triggered a bug or something. You could also check the nVidia settings for the game to ensure that multithreaded rendering is turned on.

[Shiftedd]

Yeah, I added those programs after testing the game, had to work on that PC too so I couldn't keep it bare bones for long heh. Thanks for the suggestions. I ended up trying with a different graphics card I had (GTX 980TI) and I don't have issues now, however it still strikes me as strange that FFXIV is the only game that presented issues with the previous GTX 1080 card. I also tested with DX9 and that also solved the issue, but I wouldn't consider that a solution since a GTX 1080 is a DX12 capable graphics card; the fact that the game has to be played on DX9 feels terrible. Using the GTX 980TI with the i9 processor doesn't seem to cause problems, so I'm still at a loss on what it could've been.

I guess it'll remain a mystery, but even so you could consider the case closed. Thanks for the help.