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  1. #1
    Player
    KingEndimon's Avatar
    Join Date
    Jun 2018
    Posts
    2
    Character
    King Endimon
    World
    Tonberry
    Main Class
    White Mage Lv 70
    It starts happening at the beginning of last week, around 5th or 6th of June. Since then the error keeps happening every once in a while, force me to reinstall the game every time (this is the 5th times already). I take a break from the game at the beginning of May and just came back on June 4th. I didn't change any Windows setting or anything, just let the game update for patch. About Windows Updates, it updates everyday so i don't know if that's the case.

    Screenshot of the error (it happened again today when I was getting into a quest instance).

    https://imgur.com/a/FQLfG6m
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    Last edited by KingEndimon; 06-12-2018 at 08:35 AM.

  2. #2
    Moderator Einmimiria's Avatar
    Join Date
    Nov 2017
    Posts
    2,510
    Thank you for the update KingEndimon.

    Unfortunately, that error message doesn't give us much to go on. It basically says that something stopped working and crashed the game. Because of that, there are a lot of potential causes to the error and a lot of potential solutions.

    -Switch to DirectX 9 mode (select ‘Config’ from the launcher)
    -Update/reinstall Graphics card drivers
    -Disable all programs/overlays running in the background
    -Make sure that any anti-virus software they have has the appropriate exceptions
    -Install game on C drive (The same drive as the Operating System)
    -Set compatibility mode to Windows 7. Right-click on the .exe file and select ‘Properties.’ Select the ‘Compatibility’ tab and select 'Windows 7.'
    -Try a clean boot. Simply open the task manager and select the 'Start up' Tab. Disable everything here and restart the PC.

    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
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