Black screen crash, 1min+ loading screen with audio upon restart/login

[Endeleon]

Playing Ridorana Lighthouse last night. Everything was fine right up until last boss pulled, then the game made a loud ding, my screen went black and it played the audio. I had to hard restart as it was not responsive and I could not even load up task manager.

After restart, I logged in, the screen was that world map screen when you are in Ivalis raid areas and the game would play the boss' voice audio, but no audio from players actions, music or anything. This took over 1 minute to clear for me to get the game visuals and control.

I have had some weird crashed since 4.3, but have not had any error messages to try to figure these things out. Any idea?

My specs are:
Geforce GTX970
Intel i5-4590
12GB RAM

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

How many times has this happened (or any different crashes)? Was this the only time? Have you ran into the same problem since?

After you waited the one minute, where did you end up? Were you in the same raid, or were you kicked from the instance?

You mentioned a "loud ding," this makes me think of a Windows notification sound. Was this what it sounded like? If so, it may be trying to bring up an error message but you wouldn't be able to see it.

Finally, can you submit a Final Fantasy XIV system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Endeleon]

Thank you for the response. This is the only time this crash has happened, though I have been experiencing a lot of lag and weird error crashes since 4.3 patch. (At the time I did not think to check these error codes, sorry) I have done Rabanastre since then and had no issues.

The loud ding most likely was the windows error message, but I can't remember exactly because of the other sounds at the time. That was my first impression upon hearing the noise.

I ended up back in the same raid upon re-entry.

Here is my system info, if this is how you mean to submit it.

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument F:\My Docs
FINAL FANTASY XIV - A Realm Reborn G:\Program Files\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer http=localhost:7769;https=localhost:7769
ProxyOverride freedom.to


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr_escrow.180528-1700)
SYSTEM_CPU Intel(R) Core(TM) i5-4590 CPU @ 3.30GHz (4 CPUs), ~3.3GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 08/19/14 16:15:05 Ver: 04.06.05
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16323.867MB
SYSTEM_VIRTUAL_MEMORY 8388607.875MB
SYSTEM_PAGE_FILE 32645.902MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 111.690GB SYSTEM_FREEDISC_SPACE 7.542GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.759GB SYSTEM_FREEDISC_SPACE 185.754GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 150.261GB SYSTEM_FREEDISC_SPACE 54.852GB
SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 781.248GB SYSTEM_FREEDISC_SPACE 78.640GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS NVIDIA GeForce GTX 970
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 970
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 3992.375 MB
SYSTEM_GRAPHICS_SHARED_VRAM 7905.934 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 23.21.0013.9135
SYSTEM_GRAPHICS_DRIVER_DATE 3/25/2018 9:12:06 AM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {AD36303E-900A-47A7-BC62-CB8EA2C51EF9}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7209
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/25/2014 3:46:28 AM
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {0DF76A5B-AB44-42D1-8FC2-3E217744DA75}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7209
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/25/2014 3:46:28 AM
SYSTEM_SOUND Speakers (XSplit Stream Audio Renderer)
SYSTEM_SOUND_DEVICE_ID {D1F0940D-9708-49C8-8957-69080A4D495B}
SYSTEM_SOUND_DEVICE_NAME xspltspk.sys
SYSTEM_SOUND_DRIVER_VERSION 1.00.0000.0002
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/15/2016 1:53:44 AM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {666B2650-D547-11E4-8001444553540000}
SYSTEM_INPUT_NAME USB Laser Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {666CACF0-D547-11E4-8002444553540000}
SYSTEM_INPUT_NAME USB Laser Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C48B9310-6DF7-11E6-8001444553540000}
SYSTEM_INPUT_NAME SteelSeries Apex Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CC147020-6DF7-11E6-8002444553540000}
SYSTEM_INPUT_NAME SteelSeries Apex Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DAE7E8C0-6DF7-11E6-8003444553540000}
SYSTEM_INPUT_NAME SteelSeries Apex Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Black screen crash, 1min+ loading screen with audio upon restart/login - Google Chrome
CPUID HWMonitor
FINAL FANTASY XIV
NVIDIA GeForce Overlay


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

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SimCity 2000 Special Edition
Deponia
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NVIDIA Display Watchdog Plugin
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-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe 000013B4
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00000FAC
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00000444
C:\Program Files (x86)\Intel\Intel(R) USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe 00000F2C
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00001054
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C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 000019B8
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe 00000C38
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 000016A4
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C:\Windows\explorer.exe 00000CC4
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C:\Windows\system32\conhost.exe 00001080
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G:\Program Files\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001DF0
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G:\Program Files\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe 0000189C

[Einmimiria]

Thank you for the reply Endeleon.

I can't say for certain, but I believe you encountered a graphics driver crash of some sort, this might explain why your PC soft-locked and you could only hear the audio. You weren't disconnected form the game properly and it had to find your character in an instance server when you logged back in.

Hopefully it won't happen again, but if it does, try some of the following:

-Switch to Direct X 9 Mode
-Disable any overlays you may have open (your system report says you have Nvidia Geforce. While this usually isn't a problem, it may cause issues)
-Close any unnecessary programs
-Install the game on your C drive if possible

Additionally, there is a newer version of your graphics card driver. It's not terribly out of date, but it may be worth looking into.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!