Abnormal Lighting in Mist Plots

[Myvar]

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: 6/8/2018
Frequency: always
World name: Ragnarok
Character name: Areya Arvia
Retainer name: N/A
NPC name: N/A
Monster name: N/A
Class/Level: N/A
Party or solo: N/A
In-game time: 1:00 PM
Area and coordinates: Mist ( 9.8 , 14.8 )
Housing: yes
Steps:
1. stand outside any plot in the Mist housing area
2. observe lighting on player character (most noticeable if you stand just outside the plot, face the plot, and observe the character's face)
3. move character into the housing plot
4. observe lighting on player character (most noticeable if the character is facing the same angle, and if you observe the character's face)

Connection Specs
- Type of internet connection/provider: N/A
- Modem maker/model number: N/A

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-


Laptop Model Name: N/A
Laptop Model Number: N/A

Gamepad Manufacturer: N/A
Gamepad Model Name: N/A
Gamepad Part Number: N/A

Browser Information
- Name and version of the browser currently in-use: N/A
- Internet Explorer Version: N/A

------------------------------------------------------

■ PS4 Specs

Model Number of the PlayStation®4 You Are Using
- Model Number: N/A

Model Number of the PlayStation®Vita You Are Using
- Model Number: N/A

Information About the Peripherals You Are Using
-Type: N/A
-Maker: N/A
-Model Number: N/A

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

What platform are you playing this on? When did this first start happening? Has anything changed/updated on this device that coincides with this error?

Can you post a screen shot of the graphical glitch so we can have a better understanding of it?

If on PC, Can you submit a Final Fantasy XIV system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Myvar]

I thought I had posted this in the Bugs forum.

I'm sorry it took so long to reply.

This has been happening for as long as I remember housing being available, but I never considered sending in a bug report before.

I will put the images in a separate post.

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\...\My Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer http=127.0.0.1:53653;https=127.0.0.1:53653
ProxyOverride <-loopback>;<local>


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.160408-2045)
SYSTEM_CPU Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz (4 CPUs), ~3.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 08/27/13 14:01:05 Ver: 06.04
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8130.102MB
SYSTEM_VIRTUAL_MEMORY 8388607.875MB
SYSTEM_PAGE_FILE 16258.387MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 119.143GB SYSTEM_FREEDISC_SPACE 6.911GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.891GB SYSTEM_FREEDISC_SPACE 35.577GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS AMD Radeon HD 7700 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x665C)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 999.453 MB
SYSTEM_GRAPHICS_SHARED_VRAM 3809.051 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 23.20.15002.0011
SYSTEM_GRAPHICS_DRIVER_DATE 12/6/2017 7:27:20 PM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headset Earphone (Corsair VOID RGB USB Gaming Headset )
SYSTEM_SOUND_DEVICE_ID {CC65415D-A331-4E8A-8C14-9C499C89616D}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7601.18208
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/12/2013 6:40:58 AM
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {8D976683-9308-4B90-9D1C-ECB6D7D5908C}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6782
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/20/2012 11:13:10 PM
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {A5BEE0FE-7547-4E91-A951-B4A30D9FE950}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6782
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/20/2012 11:13:10 PM
SYSTEM_SOUND 6 - LG ULTRAWIDE (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {DF6DA5D3-FA88-4AE4-B1AB-E3F167552114}
SYSTEM_SOUND_DEVICE_NAME AtihdW76.sys
SYSTEM_SOUND_DRIVER_VERSION 7.12.0000.7727
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/1/2017 7:15:08 PM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {461820E0-3C77-11E6-8001444553540000}
SYSTEM_INPUT_NAME Logitech Dual Action
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 4 SYSTEM_GAMEPAD_BUTTON 12 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {5AFD8170-4973-11E8-8001444553540000}
SYSTEM_INPUT_NAME USB Multimedia Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {67371550-4973-11E8-8002444553540000}
SYSTEM_INPUT_NAME USB Multimedia Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7D9DBF40-CAAA-11E6-8002444553540000}
SYSTEM_INPUT_NAME Corsair VOID RGB USB Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Abnormal Lighting in Mist Plots - Google Chrome


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

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-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

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[Myvar]

This is a screenshot at night just inside the plot.


This is a screenshot at night just outside the plot.


This is a screenshot in the day just inside the plot.


This is a screenshot in the day just outside the plot.

[Einmimiria]

Thank you for the update Myvar.

You probably did post this in the bug report forums, but it was moved here because it was viewed as a technical support issue.

I'm not sure what you are trying to show us here. There is a slight difference in the lighting but I'm not sure what you mean by "just inside" and "just outside" the plot. Is the camera inside or outside the plot? Is this accompanied by any graphical glitches?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Myvar]

I'm sorry for being unclear. By "just inside" or "just outside", I refer to the position of my character. The lighting does not change when the camera position or angle changes. There are no other graphical glitches.

I also believe that a similar change in lighting does not occur in plots in the Goblet or the Lavender Beds, and I have not tested it for plots in Shirogane.

[Einmimiria]

Thank you for the update Myvar.

The difference between the screenshots are subtle and it's good that it's nothing game breaking. The first thing you should try is updating your graphics card drivers if you have not done so already.

Additionally, try tweaking the in-game graphics settings. Try enabling/disabling Glare, Shadows, Ambient Occlusion, Occlusion Culling and use low detail models at a distance. Try changing anything that will affect Lighting or Shadows and see if the error persists.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Myvar]

No change of any graphical setting affected this issue.

I have noticed, however, that the transition between the out-of-plot lighting and in-plot lighting is similar to the change of lighting between outdoor and indoor areas (or perhaps vice versa), but I do not know if this is significant. As already mentioned, my issue is not affected by the position of the camera, whereas the indoor and outdoor lighting transition uses the position of the camera.

[Einmimiria]

Thank you for the update Myvar. We apologize for the delay in our response.

We were able to replicate this on our side. I think you are right when you say that the lighting changes are similar to the changes from indoor to outdoor. My assumption is that the game engine recognizes the entire plot as "indoors" even when it isn't. This is probably due to plots having different properties that can be customized by players, unlike outdoor areas.

That being said, I don't think this is a bug or technical error as the game engine is doing exactly what it is programmed to do and there is no detriment to the overall experience. Thank you for bringing this to our attention but there really isn't a way to change it as it is working as intended.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.