Can't login into ff14 on ps4

[zandow]

I live in Beijing but play on the NA server, but for the life of me I can't play the game! its been two weeks since I could play. Whenever I try to start the game on my ps4 the launcher has no login button. plus when I go to mogstation on my ps4 it says the service is unavailable because of maintenance. But when I log into Mog Station on my laptop using a vpn it works fine. I don't know if I am being blocked or if its my isp, or even if mog station is actually under maintenance. Is this happening to anyone else?

using ff14 stormblood
playing on PS4 Pro
connected through wifi

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

It sounds like you are getting some general connection problems. The Mogstation is not under maintenance right now, however, people usually report this error when they are having trouble connecting to it. If you can access the Mogstation using a VPN, it would suggest you have a routing issue (the VPN will reroute you around any problem areas). Unfortunately, you can't do the same thing with a PS4.

Do you have similar problems trying to connect to the PSN or other online games? Have you tried using a wired connection?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[zandow]

All other online games work fine. I checked using Fortnite and warframe and acrigins

My router is not near enough for a wired connection. I also have noticed that when I use 4g on my phone I get the same error message. Same if I set up a hotspot between my phone and PS4 with no router involved

[Ariellendera]

Hello zandow, Thank you for posting on the Final Fantasy XIV Technical Support Forums

The issue you are describing is most associated with interference with the game data. Most of the time, it results from certain security/privacy changes on PSN web browser. Please make sure that "Cookies" and "JavaScript" are ENABLED on the PSN Browser. This can be done by going to the web browser on the PS4, press the options button, then go to settings. The options for Cookies and Javascript will most likely be checked, uncheck them and then recheck them.

The fault may also lie with the "Date & Time" settings on your PlayStation 4. We would advise to please follow the provided steps to adjust your console's clock to assure it is accurate and up-to-date:
Close the FINAL FANTASY XIV game/application.
Go to [SETTINGS] on your PS4.
Select [Date and Time], and "Set via Internet". (Please do not manually set the date and time.)
Once, the date and time settings have been updated, please restart your PlayStation 4 console.
Once your console has fully restarted, please start the FINAL FANTASY XIV game/application.
Please make sure all other internet-enabled devices (including smartphones, laptop/desktop PCs, tablets, etc.) have been disabled and/or turned OFF to minimize game interference.

If the suggestions provided above do not resolve the issue, then there is a communication error. (Not the same as a connection error.)
Check the following Port Ranges on your router/modem to ensure that the following Port Ranges have been opened/forwarded/triggered:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

If you have properly configured your router, and you are still experiencing these issues, our next suggestion is to bypass the router, and connect your console directly to your modem. Please ensure that you power down both the modem and the console for at least five minutes before attempting to connect to FINAL FANTASY XIV.

If you continue to receive these same errors when you are connected directly to the modem, then the problem lies with your ISP. We would recommend contacting them and advising them that one or more of the ports previously provided to you are being blocked or filtered, and that you do need access on these ports.


Thank you for playing Final Fantasy XIV! Hope to see you online.

[zandow]

I followed your advice and opened the ports. The game is now working but I am not sure I actually fixed the issue or if the interference just went away temporarily as the game has sometimes worked for a week and then been unavailable for another week. I will need to keep checking to see if this has actually fixed the issue for long term.

I will keep you updated

[Einmimiria]

Thank you for the update zandow.

This thread will be moved to the 'Support Center Resolved' subforum as the thread creator has found a resolution to their issue.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.