Unable to complete version update

[Antares5183]

After patch 4.31 I'm unable to log in on PC. I keep getting this error:

Unable to complete version check.
[30410][30607][10009][19900][12175]

I haven't encountered any issues with logging in on PS4. Wife plays on same WIFI network and has no issues on PC. First time getting this error on PC.

Help please

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

To clarify, you are getting this issue on PC, but not on PS4, on the same connection I'm assuming. Your wife is able to log in on the same computer? Or does she have her own PC?

As for the connection error you are getting. It sounds like it is something related to your PC and not the connection/router. Try some of the following troubleshooting steps:

Use a wired connection using an Ethernet cable (as opposed to wireless).

Make sure your anti-virus/firewall has the appropriate exceptions for Final Fantasy XIV

Open the Internet Explorer browser, open the "Tools", go to "Internet Options" and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, please move the slider to the lowest possible settings or to "Allow All Cookies"
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Antares5183]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

To clarify, you are getting this issue on PC, but not on PS4, on the same connection I'm assuming. Your wife is able to log in on the same computer? Or does she have her own PC?

As for the connection error you are getting. It sounds like it is something related to your PC and not the connection/router. Try some of the following troubleshooting steps:

Use a wired connection using an Ethernet cable (as opposed to wireless).

Make sure your anti-virus/firewall has the appropriate exceptions for Final Fantasy XIV

Open the Internet Explorer browser, open the "Tools", go to "Internet Options" and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, please move the slider to the lowest possible settings or to "Allow All Cookies"
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

Good evening and thanks for the assistance.

I'm still unable to log in and I keep getting the same error. I went through all the steps and I'm still getting the same error.
My wife plays on her own PC, but we play on the same connection. The PS4 is on that connection as well.
Firewall settings were updated to allow ports 54992-54994, 55006-55007 and 55021-55040.

Prior to the most recent hotfix I had no issues logging in on this computer, but even running in compatibility modes, running as administrator and attempting to use a wired connection, I still get the same results.

Is there anything else I should try?

Thanks in advanced for your help!

[Antares5183]

A quick update.

I uninstalled my game and attempted to reinstall. I'm still getting the same error.

Thanks.

[GotAbsinthe07]

just a thought with out of your specs, if you usually leave your pc on all the time it may be pending an update that requires restart before you can finish the game patch., It is worth a try.

[Antares5183]

Thanks! I actually use the computer for work as well so everything gets updated nightly. Still unable to run on regular or compatibility mode or as administrator. I'm posting my system info in case it helps.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Enrique Ontiveros\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz (8 CPUs), ~2.8GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS GL502VMK.203
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 12240.891MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 14096.891MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.345GB SYSTEM_FREEDISC_SPACE 355.463GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1060
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 3019.313 MB
SYSTEM_GRAPHICS_SHARED_VRAM 6120.445 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvam.inf_amd64_45d4f41b93b9677a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvam.inf_amd64_45d4f41b93b9677a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvam.inf_amd64_45d4f41b93b9677a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvam.inf_amd64_45d4f41b93b9677a\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 22.21.0013.8253
SYSTEM_GRAPHICS_DRIVER_DATE 6/6/2017 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {3AE9B3EA-4173-4F8B-9565-0D029CCDE0B6}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7950
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/4/2016 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1879DFC0-CFB5-11E7-8001444553540000}
SYSTEM_INPUT_NAME ASUS Wireless Radio Control
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {187D1410-CFB5-11E7-8006444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {187D1410-CFB5-11E7-8007444553540000}
SYSTEM_INPUT_NAME ASASTeK COMPUTER INC.
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {187CED00-CFB5-11E7-8003444553540000}
SYSTEM_INPUT_NAME ASASTeK COMPUTER INC.
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Unable to complete version update - Google Chrome
Microsoft Store
Microsoft Store


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Creative Cloud
ASUS GIFTBOX
Autodesk Express Viewer
BitComet 1.49
Dropbox
Google Chrome
WPS Office for ASUS
Microsoft Visual Studio 2005 Tools for Office Runtime
OverlayEditor
SHARP PCL6 T1 Printer Driver
Steam
Visual Studio Tools for the Office system 3.0 Runtime
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
ASUS Splendid Video Enhancement Technology
Dropbox Update Helper
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
QuickBooks
FINAL FANTASY XIV - A Realm Reborn
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual Studio 2005 Tools for Office Runtime
Microsoft SQL Server Compact 3.5 SP2 ENU
QuickBooks Pro 2016
Microsoft Office 2007 Primary Interop Assemblies
Microsoft Visual C++ 2017 Redistributable (x86) - 14.12.25810
AutoCAD 2004
Intel® PROSet/Wireless Software
Google Update Helper
Intel(R) Dynamic Platform and Thermal Framework
Microsoft Visual C++ 2005 Redistributable
ASUS PTP Driver
ASUS Input Configuration
Intel(R) Wireless Bluetooth(R)
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.12.25810
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.12.25810
Realtek Ethernet Controller Driver
Device Setup
WinFlash
Thrustmaster Force Feedback Driver
Visual Studio Tools for the Office system 3.0 Runtime
Visual Studio Tools for the Office system 3.0 Runtime Service Pack 1 (KB949258)
Microsoft Office 2003 Primary Interop Assemblies
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
XSplit Gamecaster
Apple Software Update
ASUS USB Charger Plus
ATK Package
Adobe Refresh Manager
Adobe Acrobat DC
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Asus Sonic Suite Plugins
Intel(R) Chipset Device Software
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Apple Application Support (32-bit)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Genesys USB Mass Storage Device
ROG Gaming Center
Windows 10 Upgrade Assistant
T.Flight Hotas drivers
Microsoft Visual C++ 2017 Redistributable (x64) - 14.12.25810
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft VC++ redistributables repacked.
Thunderbolt(TM) Software
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
ASUS Live Update
Windows Driver Package - ASUS (AsusPTPDrv) HIDClass (08/15/2016 11.0.0.13)
Windows Driver Package - ASUS (AsusHFilter) HIDClass (12/19/2016 1.0.0.2)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64)
Microsoft Office 365 - en-us
FINAL FANTASY VIII
Vulkan Run Time Libraries 1.0.26.0
WinRAR 5.50 (64-bit)
Microsoft Visual C++ 2005 Redistributable (x64)
LauncherSetup
Intel(R) Management Engine Components
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Intel® PROSet/Wireless WiFi Software
CheckDevicesConfigurator
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.12.25810
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Bonjour
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Apple Mobile Device Support
Intel® Trusted Connect Service Client
Intel(R) Chipset Device Software
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
ProductDaemonSetup
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
SonicStudioSetup
Intel(R) Serial IO
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
Intel(R) PRO/Wireless Driver
NVIDIA Control Panel 382.53
NVIDIA PhysX System Software 9.16.0318
NVIDIA Update 2.11.4.0
NVIDIA LED Visualizer 1.0
NVIDIA Install Application
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA ShadowPlay 2.11.4.0
SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 1.2.40
SonicRadarSetup
iTunes
Apple Application Support (64-bit)
iCloud
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.12.25810
Microsoft Visual Studio 2010 Tools for Office Runtime (x64)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft SQL Server Compact 3.5 SP2 x64 ENU
NahimicSettingsConfigurator
Intel(R) Management Engine Components
SketchUp 2017
Intel(R) Serial IO
QuickBooks Runtime Redistributable
Microsoft VC++ redistributables repacked.


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\ASUS\Splendid\ACMON.exe 0000328C
C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\acrotray.exe 000021A0
C:\Program Files (x86)\Adobe\Adobe Creative Cloud Experience\CCXProcess.exe 00002D60
C:\Program Files (x86)\Adobe\Adobe Creative Cloud Experience\libs\node.exe 00002E28
C:\Program Files (x86)\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe 00002270
C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CCLibrary\CCLibrary.exe 0000034C
C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CCLibrary\libs\node.exe 00002EF4
C:\Program Files (x86)\Adobe\Adobe Sync\Coresync\Coresync.exe 00002D58
C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ADS\Adobe Desktop Service.exe 00001D98
C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HEX\Adobe CEF Helper.exe 00002610
C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\IPC\AdobeIPCBroker.exe 00001744
C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe 000016CC
C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe 00002AB8
C:\Program Files (x86)\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe 00002334
C:\Program Files (x86)\Dropbox\Client\Dropbox.exe 000008E0
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00001E3C
C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvBackend.exe 00002494
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00002484
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001464
C:\Program Files (x86)\Steam\Steam.exe 00002A74
C:\Program Files (x86)\Steam\bin\cef\cef.win7\steamwebhelper.exe 00002C84
C:\Program Files\NVIDIA Corporation\Display\nvtray.exe 00002458
C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe 00001DB8
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00001DD0
C:\Program Files\Windows Defender\MSASCuiL.exe 0000271C
C:\Program Files\WindowsApps\Microsoft.MicrosoftOfficeHub_17.9328.1700.0_x64__8wekyb3d8bbwe\Office16\OfficeHubTaskHost.exe 00002600
C:\Program Files\WindowsApps\Microsoft.SkypeApp_12.1815.209.0_x64__kzf8qxf38zg5c\SkypeHost.exe 00002398
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11804.1001.10.0_x64__8wekyb3d8bbwe\WinStore.App.exe 000015B8
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.18041.14611.0_x64__8wekyb3d8bbwe\Video.UI.exe 00002BD0
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.9330.20915.0_x64__8wekyb3d8bbwe\HxTsr.exe 00000900
C:\Program Files\iTunes\iTunesHelper.exe 00002984
C:\Users\Enrique Ontiveros\AppData\Local\Microsoft\OneDrive\OneDrive.exe 000029C8
C:\WINDOWS\Explorer.EXE 00001ED8
C:\WINDOWS\TEMP\DPTF\esif_assist_64.exe 00001ECC
C:\WINDOWS\system32\ApplicationFrameHost.exe 00003170
C:\WINDOWS\system32\DllHost.exe 00001C18
C:\WINDOWS\system32\SettingSyncHost.exe 000023FC
C:\WINDOWS\system32\conhost.exe 0000068C
C:\Windows\System32\RuntimeBroker.exe 0000063C
C:\Windows\System32\SystemSettingsBroker.exe 000022EC
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\RemindersServer.exe 000023C8
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 0000221C
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002178
c:\windows\system32\sihost.exe 000019B4
c:\windows\system32\svchost.exe 0000277C
c:\windows\system32\taskhostw.exe 00001D18

[Einmimiria]

Thank you for the update Antares5183.

I would suggest doing a clean boot. Simply open the task manager and select the 'Start up' Tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game.

You may also want to try disabling your anti-virus (temporarily) to see if that is interfering.

If those don't work, try reinstalling the game.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Antares5183]

Good afternoon

I've followed the suggestions and I'm still unable to run the game. I reinstalled and I'm still getting the same error code.

Thanks.

[Einmimiria]

Thank you for the update Antares5183.

If this is only happening on your PC and not any other device, it sounds like it is something associated with your PC itself. I'd suggest trying a clean boot. Simply open the task manager and select the 'Start up' Tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!