When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: Any date/time
Frequency: always
World name: Mateus
Character name: Lynneth Valkyrie
Class/Level: 70
Party or solo: either
In-game time: all
Area and coordinates: any
Steps:
1. at some point, I was opening mail, it bugged my mail counter out, and now when I have no mail, the system thinks I have 99 unread mogmails. If I have 1 unread mogmail, I have no notifications, and if I have any number beyond 1, I get the correct notification for how many mogmail I have unread.

This happens across any PC, so it is not a local issue.



When talking to the delivery moogle, he says I have 255 new letters.



*Add more steps if necessary

Connection Specs
- Type of internet connection/provider: Cable/Frontier
- Modem maker/model number: Actiontec MI424WR

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\ac1ne\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride <local>


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (8 CPUs), ~3.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 1603
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16321.473MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 21697.473MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 111.236GB SYSTEM_FREEDISC_SPACE 42.672GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 596.170GB SYSTEM_FREEDISC_SPACE 426.210GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.387GB SYSTEM_FREEDISC_SPACE 610.090GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.015GB SYSTEM_FREEDISC_SPACE 468.041GB
SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.014GB SYSTEM_FREEDISC_SPACE 1498.345GB
SYSTEM_STORAGE H:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.017GB SYSTEM_FREEDISC_SPACE 1795.994GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 980 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 980 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 6097.625 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8160.736 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5601d21ccd639df9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5601d21ccd639df9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5601d21ccd639df9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5601d21ccd639df9\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 23.21.0013.9065
SYSTEM_GRAPHICS_DRIVER_DATE 1/2/2018 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 980 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 980 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 6097.625 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8160.736 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5601d21ccd639df9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5601d21ccd639df9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5601d21ccd639df9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5601d21ccd639df9\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 23.21.0013.9065
SYSTEM_GRAPHICS_DRIVER_DATE 1/2/2018 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {1CE18217-9698-4C7C-BE4F-DBA7E9B3256E}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7829
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/20/2016 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6207FCB0-05F0-11E7-8002444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {39E4DDA0-7870-11E7-8001444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K95 RGB PLATINUM Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {39E61620-7870-11E7-8002444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K95 RGB PLATINUM Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {620823C0-05F0-11E7-8006444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {39E61620-7870-11E7-8003444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K95 RGB PLATINUM Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {39E66440-7870-11E7-8004444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K95 RGB PLATINUM Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {62084AD0-05F0-11E7-8007444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {62084AD0-05F0-11E7-8008444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {39E6D970-7870-11E7-800A444553540000}
SYSTEM_INPUT_NAME Corsair composite virtual input device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

Corsair Utility Engine
Corsair Utility Engine
Corsair Utility Engine
Corsair Utility Engine
Corsair Utility Engine
FFXIVLauncher
In-Game Bugs - Post New Thread - Google Chrome
FINAL FANTASY XIV
Skype™‎


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe AIR
MSI Afterburner 4.3.0
Google Chrome
Origin
Steam
TeamViewer 13
3DMark
Corsair Utility Engine
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Intel® SSD Toolbox
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Private Internet Access v80
Java 8 Update 151
Intel® Driver Update Utility
FINAL FANTASY XIV - A Realm Reborn
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Skype for Business Web App Plug-in
Skype™ 7.41
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.23506
Java Auto Updater
Microsoft Games for Windows - LIVE Redistributable
Google Update Helper
Futuremark SystemInfo
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24215
Microsoft Lync 2010 Attendee
Microsoft Visual C++ 2005 Redistributable
Intel(R) Update Manager
Microsoft Visual C++ 2005 Redistributable
. . .
Adobe AIR
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Intel® Security Assist
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24215
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
LOOT version 0.12.5
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
FF Logs Uploader
AI Suite 3
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215
Asus Sonic Suite Plugins
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Mumble 1.2.19
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Nexus Mod Manager
7-Zip 18.01 (x64)
Combined Community Codec Pack 64bit 2015-10-18
Kerbal Space Program
Fallout 4
House Party
Vulkan Run Time Libraries 1.0.65.0
WinRAR 5.21 (64-bit)
calibre 64bit
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Intel(R) Rapid Storage Technology
Java 8 Update 151 (64-bit)
NahimicSettingsConfigurator
Intel(R) ME UninstallLegacy
Malwarebytes version 3.4.4.2398
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel® Trusted Connect Service Client
Intel(R) Rapid Storage Technology
Intel(R) Management Engine Components
3DMark
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.23506
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Backup and Sync from Google
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.23506
NVIDIA Ansel
NVIDIA Control Panel 390.65
NVIDIA Optimus Update 31.0.1.0
NVIDIA PhysX System Software 9.17.0524
DisplayDriverAnalyzer
NVIDIA Install Application
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Update Core
Intel(R) Management Engine Components
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
. . .


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\ASUS\AI Suite III\AISuite3.exe 00000C90
C:\Program Files (x86)\ASUS\AI Suite III\DIP4\DIPAwayMode\DipAwayMode.exe 00000D10
C:\Program Files (x86)\ASUS\AI Suite III\USB 3.0 Boost\U3BoostSvr64.exe 000022F4
C:\Program Files (x86)\Corsair\Corsair Utility Engine\CUE.exe 00000B08
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000023C4
C:\Program Files (x86)\MSI Afterburner\MSIAfterburner.exe 00000C80
C:\Program Files (x86)\RedFox\AnyDVD\ADvdDiscHlp64.exe 00001C80
C:\Program Files (x86)\RedFox\AnyDVD\AnyDVDtray.exe 000020CC
C:\Program Files (x86)\Skype\Browser\SkypeBrowserHost.exe 00000E28
C:\Program Files (x86)\Skype\Phone\Skype.exe 000027A8
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00002168
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00000F04
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe 00000A5C
C:\Program Files\Google\Drive\googledrivesync.exe 0000205C
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00001D94
C:\Program Files\Windows Defender\MSASCuiL.exe 0000193C
C:\Program Files\internet explorer\iexplore.exe 000015D8
C:\Users\ac1ne\AppData\Local\Discord\app-0.0.301\Discord.exe 000027A0
C:\WINDOWS\Explorer.EXE 0000149C
C:\WINDOWS\system32\DllHost.exe 00000554
C:\WINDOWS\system32\SearchFilterHost.exe 00001824
C:\WINDOWS\system32\SearchProtocolHost.exe 00001EEC
C:\WINDOWS\system32\SettingSyncHost.exe 00001FD8
C:\WINDOWS\system32\conhost.exe 00001714
C:\WINDOWS\system32\ctfmon.exe 00000FB0
C:\Windows\System32\GameBarPresenceWriter.exe 00001804
C:\Windows\System32\RuntimeBroker.exe 00000AFC
C:\Windows\System32\smartscreen.exe 00002238
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 0000203C
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001D18
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001BE4
D:\Program Files (x86)\TeamViewer\TeamViewer.exe 00000B10
c:\windows\system32\sihost.exe 00000794
c:\windows\system32\svchost.exe 00002508
c:\windows\system32\taskhostw.exe 00000CE8


-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-



Browser Information
- Name and version of the browser currently in-use: Version 66.0.3359.181 (Official Build) (64-bit)
- Internet Explorer Version: 11.48.17134.0