Additional Data Needed Regarding GPU Utilization Issues

[RobbieH]

Hello RobbieH, Thank you for posting on the Final Fantasy XIV Technical Support Forums

Thank you for clarifying your issue. I can add the information you have provide to the escalation. Unfortunately, right now all we can suggest is to limit your FPS, lowering your resolution and in game settings. As soon as we have any updates regarding this issue we will provide them.

Thank you for playing Final Fantasy XIV! Hope to see you online.

Like i said it's limited to 60FPS already in the game. Thanks for taking the time to let us know that this was escalated.

[Ariellendera]

Like i said it's limited to 60FPS already in the game. Thanks for taking the time to let us know that this was escalated.

You are very welcome! Hope to be of assistance.

Thank you for playing Final Fantasy XIV! Hope to see you online.

[RareItems]

Still having the freezing, stuttering issue. Had no other programs running except FFXIV, game crashed twice today, while running Ridorina, game kept freezing for a few seconds, I was expecting a crash but luckily I didn't, but by the time I was on the final boss, he was invisible to me lol. I checked the GPU and it was maxing out like crazy, even thou im only running FFXIV and at DX9. I took several screenshots but none of them went to the screenshot folder. The final boss Yiazmat, was invisible, the only thing I can see is his heart.

This has happened before during hunts at stormblood areas, stuttering freezing occurs, but the game doesn't crash, then suddenly the hunt mob is invisible, the only thing I can see is his name.


I rolled back my Nvidia Graphics card drivers, its now using the drivers installed on May 7th. Hopefully that fixes it xD.

[Ariellendera]

Hello RareItems, Thank you for your response.

If rolling back the drivers does not seem to work. I would like to suggest uninstalling and reinstalling the game.

Based on the information provided, we have come to the conclusion that a complete reinstall of the game may be necessary. Please uninstall Final Fantasy XIV from your computer. Make sure to delete any remaining FFXIV files from your computer, including any potential files in your ‘Documents’ folder. Then reinstall the game from scratch. If you need a digital version of this, it can be found here: http://www.finalfantasyxiv.com/playersdownload/na/. Any updates or expansions will be downloaded to your computer once logged into the appropriate account.

Hope to be of assistance.

[RareItems]

Hmm I did uninstall FFXIV a few days ago on steam, but for some reason I have 2 FFXIV's in my system, I'll try that before going to bed lol. Anyways, was fine all day my char was in my apartment all day, went gather a few things outside, then I stop by Kugane to check on retainers and Bam, freezing/stuttering then Game closes, a text box "A unexpected error occurred, closing FFXIV now" followed by multiple FFXIV >>>> bunch of letters, like its trying to write something in memory but it couldn't.

[RareItems]

I Updated my Nvidia Driver back to the most updated driver and reinstalling FFXIV now thru steam. Also uninstalled the other copy of FFXIV outside of Steam.

[Einmimiria]

Thank you for the update RareItems.

If you are still having problems, you may want to try a clean boot. Simply open the task manager and select the 'Start up' Tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game.

If this does not solve the issue, can you post a screenshot of the full error message?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[KisaiTenshi]

My TDP in the inn at 1440p didn't go above 50% (i started GPU-Z while already inside the inn) and my PerfCap only says idle (always gray).

I'm using 391.35 because the driver you mentioned was what i had when i start playing FFXIV again and people mentioned that 391.35 is better for Windows 10 version 1803 so i gave it a try, there's a slight decrease in GPU usage but this all comes down to margin of error and some variables.

397.93 WHQL Drivers are the latest and released a few days ago, however i doubt it makes a difference but i need the CUDA 9.2 from it so i'll have to install it anyway.

How much GPU usage do you have on main menu at 1440p?

The GPU usage drops at the menu.


In the inn at 1440p
Settings at Maximum 60fps, GPU-z reports vRel


At the main menu
Settings at Maximum 60fps, GPU-z reports idle


At 4K HABO+ set to Normal and FXAA off (which is where I usually have it for 55-60fps.) Switches between Util,Vpwr and Idle

[Elamys]

I was noticing odd graphical issues since the patch (objects flickering in and out of existence or being really late to load, as if I had a super low draw distance), but I don't really pay attention to my temps or usage or anything. Though I noticed this thread, decided to check my GPU usage, and wow! Same issue. Hovering between 90% to 100% usage. I have no idea what my usage was at prior to this admittedly but this doesn't seem normal.

1) What Graphics Card are you using?
Nvidia GTX 750 Ti

2) What is the resolution, graphical setting, and frame rate you are getting (both pre and post patch)?
Resolution 1920x1080, Windowed, Custom w/ fairly high settings
After the patch I switched the settings to Standard (Desktop) to try and alleviate the issues.

3) Some of you have reported major dips in frame rate, does your GPU utilization reach 100% at this time?
I am not noticing any major dips in frame rate. Usually around 45 FPS.

4) Does this happen constantly or is it restricted to only a few areas?
Appears to happen anywhere, at any time.

5) Is this accompanied by any graphical glitches?
Yes - textures tearing/flickering, objects disappearing, objects, mobs, and even buildings very late to load until I'm basically right on top of them.

6) Please list everything you have tried to alleviate the issue.
Restart game/computer, update drivers, reinstall drivers, lower graphics settings (raised my FPS significantly but still having graphical glitches and extremely high GPU usage)

[Enkrateia]

Greetings!

We are aware of the concerns regarding GPU utilization that you have been reporting, especially since update 4.3. We have escalated the concerns so far for further investigation; however, the data we were able to provide was not enough to conduct an investigation. We are currently in the process of gathering information and passing along these details along so we can find a proper resolution. We appreciate your understanding and patience as we work to investigate the issue. We are asking that you provide the following information:

Date & Time:
Frequency:
World Name:
Character Name:
Party or Solo:
In-Game Time:
Area and Coordinates:
Steps:
1.
2.
3.

GPU performance change before and after you started having the issue:

GPU:
Driver Version:
CPU:
RAM:
Hard Drive:
OS:
OS Version:
Graphics Settings:
FPS Limit: (System Configuration > Display Settings > FPS Limit)

We have compiled a few of the threads into this sticky thread so all of the relevant information can be in one place. If any of you are having an issue related to this thread, post them here instead of creating a new thread so we can find the information more easily. We will also move new threads about this issue to this thread to better collect the data.

Thank you for your patience and understanding while we work to help try to resolve this trouble.

LGM Enkrateia