Additional Data Needed Regarding GPU Utilization Issues

[RareItems]

Hi, since the patch, Hunts are popular again, I noticed stuttering and extreme lag happening randomly (meaning not on every mob) mostly on S rank mobs thou. The game freezes to 1 FPS, sound cuts off, then it just shuts down with a message "FFXIV has encountered a unexpected error. Shutting down".

It does not matter if its Dx9 or Dx11, or if I lower the settings it still does it xD and I think its getting worse, now i'm getting game crashes just standing at the marketboard in Kugane xD.

Here are the things I tried to fix it.
1.) Installed Latest Nvidia Drivers.
2.) Windows compatibility mode.
3.) Reinstalled Direct X9
3.) Running it on Administrator.
4.) Running a full scan on my antivirus 5 times.

Doing a fresh reinstall at the moment hope it fixes the problem. This has occurred before in Eureka when i'm near a large group of players and they start moving I thought I fixed it with a driver update but I guess not xD.

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

How frequently does this error occur? Is it only in certain areas or can it happen anywhere that has a large number of people?

Can you submit a FFXIV system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[RareItems]

Just reinstalled and its still happening, even on open areas with nobody around me, I had task manager open and after the stuttering happened I checked and everything is normal except the GPU. The GPU was at 100% during the time of the stuttering/freezing, then its back to 20%.

The last incident happened while I was flying solo with nobody around me at the Peaks looking for Hunt mobs, it was a short stutter/freeze. It's been happening a lot since patch. Seems to only happen on open areas, Eureka or cities. Has not happened yet inside an instance.

I have the system information but it seems too long to post here, is there a specific part that you need? xD Do I just paste it here for everyone to see?

[Ariellendera]

Just reinstalled and its still happening, even on open areas with nobody around me, I had task manager open and after the stuttering happened I checked and everything is normal except the GPU. The GPU was at 100% during the time of the stuttering/freezing, then its back to 20%.

The last incident happened while I was flying solo with nobody around me at the Peaks looking for Hunt mobs, it was a short stutter/freeze. It's been happening a lot since patch. Seems to only happen on open areas, Eureka or cities. Has not happened yet inside an instance.

I have the system information but it seems too long to post here, is there a specific part that you need? xD Do I just paste it here for everyone to see?

Hello!

Yes can you please post you system report here.

Thank you

[RareItems]

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-


FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
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-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

Overwolf Quick Launcher
FFXIVLauncher
Steam
Blizzard Battle.net
RzStats : Razer Synapse Statistics Manager
Switch USB
NVIDIA GeForce Overlay


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

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Blizzard App
Battlelog Web Plugins
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Realtek High Definition Audio Driver
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NVIDIA Display Watchdog Plugin
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Samsung NVM Express Driver
Intel(R) ME UninstallLegacy
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-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\PROGRA~1\COMMON~1\McAfee\Platform\McUICnt.exe 00001D60
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C:\Program Files\Windows Defender\MSASCuiL.exe 00003768
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[RareItems]

https://i.imgur.com/LLpjLJ3.png

GPU usage at 100% while flying solo without anyone around me near the namazu beast tribe area. There was no stuttering/freezing but still xD. It would occur randomly, I could be flying solo or with a Hunt group and it will just start.

https://imgur.com/a/iDnwuxN

GPU at 99% while standing still at Kugane retainer bell.

[RareItems]

Hope you can help, it's gotten so bad, I just logged off and started playing another game lol. xD

[Ariellendera]

Hope you can help, it's gotten so bad, I just logged off and started playing another game lol. xD

Hello Thank you for your response.

I see you use an overlay and have programs running in the background. Have you tried to disable the overlay and try playing with nothing running in the background? Please try this.

Hope to be of assistance.

[RareItems]

So far the game seems to be operating more fluidly that's with Black Desert Online running on the background. GPU is now at a 25% average that's with both FFXIV and BDO running xD. We'll see lol.

[RareItems]

I'll see if disabling the overlay works. There's a new Nvidia Driver update as well so i'm downloading it now. Hopefully this is not a continuing issue as Eureka/Hunts is kinda important for a non-raider xD.