Hi all,

I've been waiting for a callback invite to hit my friend's email for a few weeks now. We did the usual... check spam etc. We know he's eligible. He hasn't played in a few years but we did buy and play HW. Waited several days. Friend sent in a support ticket. They told him to check spam (okay... already did) or change his email (really?) For one he had already changed his email recently upon recovering his account.

I've sent him 3 callback invites. 2 of those were after he changed his email. Since then it's been two weeks. I just want to play with my friend. Callback campaign ends on June 26th. At rate it's going right now it'll end before I can invite this friend or any others for that matter. I already googled and searched for any other posts with people having the same issues. With the only thing being some people had to wait longer than others. Has anyone actually received any useful support regarding this issue or asking for help from square enix a waste of time?