Salutations, Takuya Caius!

Thank you for your patience while your report was being reviewed, and we apologize for any inconvenience this has caused you. However, in order to be able to investigate this concern further, we would like to ask you to provide your system specifications. Once you submit another report with your system specs, we will make sure to escalate your details to the development team to continue on with the review of your report. Thank you again for your patience and understanding!

FINAL FANTASY XIV Support Team