Lag

[Kerwin]

http://forum.square-enix.com/ffxiv/t...ag-disconnects

Tracing route to 204.2.229.97 over a maximum of 30 hops

  1     1 ms     1 ms     1 ms  10.0.0.1
  2     9 ms    10 ms    10 ms  96.120.24.33
  3     9 ms     9 ms    17 ms  te-0-7-0-0-sur04.elmhurst.il.chicago.comcast.net [68.86.117.209]
  4     9 ms     9 ms    10 ms  162.151.37.113
  5    10 ms    12 ms    13 ms  be-124-ar01.elmhurst.il.chicago.comcast.net [69.139.235.53]
  6    12 ms    13 ms    12 ms  be-33491-cr01.chicago.il.ibone.comcast.net [68.86.92.33]
  7    13 ms    12 ms    22 ms  be-10506-cr02.350ecermak.il.ibone.comcast.net [68.86.86.229]
  8    13 ms    17 ms    12 ms  be-10577-pe03.350ecermak.il.ibone.comcast.net [68.86.86.2]
  9    12 ms    11 ms    14 ms  ae-26.a02.chcgil09.us.bb.gin.ntt.net [129.250.66.65]
 10    75 ms    73 ms    82 ms  ae-3.r07.chcgil09.us.bb.gin.ntt.net [129.250.5.111]
 11    19 ms    22 ms    13 ms  ae-5.r21.chcgil09.us.bb.gin.ntt.net [129.250.4.213]
 12    76 ms   152 ms   146 ms  ae-5.r22.snjsca04.us.bb.gin.ntt.net [129.250.5.17]
 13   115 ms   114 ms   138 ms  ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121]
 14   183 ms   189 ms   190 ms  ae-3.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.11]
 15   151 ms   140 ms   136 ms  xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
 16     *       84 ms    80 ms  204.2.229.234
 17    77 ms    71 ms    85 ms  204.2.229.97

Trace complete.

PLEASE DO NOT tell me to contact my ISP when this is on Square Enix. Sweaping my thread into the "seperate support" forum to lock it away and telling me to contact my ISP is upsetting. I have already. I've done on more occasions then I ever needed to.

This issue with NTT has not gone away and thus continues to effect your service EVERYDAY. "Not the datacenters fault" is a poor excuse of an investigation when you don't consider your own ISP into the factor.

The ultimate issue is this:

Your ISP, your fault. Not mine.

My ISP as seen with my tracert is clean all the way up to your network. I tire of your team's inconclusive tech support.

NJ and Sacramento! THERE ARE YOUR NODES. PINPOINTED!

[Mesarthim]

I would also like to chime in and add that the "sanca" nodes are problematic too. Honestly I'm just figuring they are too cheap to spend the money to properly investigate the problem. They don't even bother responding to threads properly about this NTT subject.

ae-5.a00.lsanca20.us.bb.gin.ntt.net
ae-3.r01.lsanca20.us.bb.gin.ntt.net
ae-8.r23.lsanca07.us.bb.gin.ntt.net
ae-12.r22.snjsca04.us.bb.gin.ntt.net
ae-19.r01.snjsca04.us.bb.gin.ntt.net
ae-4.r00.scrmca02.us.bb.gin.ntt.net
xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net

A good place to start. In before they mention contacting your isp for some reason, telling you to open ports, or just ignore them again as per the usual.

[Kerwin]

Tracing route to 204.2.229.97 over a maximum of 30 hops

  1     1 ms     1 ms     1 ms  10.0.0.1
  2    10 ms    10 ms    10 ms  96.120.24.33
  3     9 ms    10 ms    11 ms  te-0-7-0-0-sur04.elmhurst.il.chicago.comcast.net [68.86.117.209]
  4     8 ms     9 ms     9 ms  162.151.37.113
  5    10 ms    11 ms    16 ms  be-124-ar01.elmhurst.il.chicago.comcast.net [69.139.235.53]
  6    12 ms    12 ms    12 ms  be-33491-cr01.chicago.il.ibone.comcast.net [68.86.92.33]
  7    12 ms    12 ms    12 ms  be-10506-cr02.350ecermak.il.ibone.comcast.net [68.86.86.229]
  8    12 ms    12 ms    12 ms  be-10577-pe03.350ecermak.il.ibone.comcast.net [68.86.86.2]
  9    18 ms    14 ms    19 ms  ae-26.a02.chcgil09.us.bb.gin.ntt.net [129.250.66.65]
 10   179 ms   185 ms   180 ms  ae-3.r07.chcgil09.us.bb.gin.ntt.net [129.250.5.111]
 11    11 ms    11 ms    13 ms  ae-5.r21.chcgil09.us.bb.gin.ntt.net [129.250.4.213]
 12   180 ms   180 ms     *     ae-5.r22.snjsca04.us.bb.gin.ntt.net [129.250.5.17]
 13   183 ms   182 ms   194 ms  ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121]
 14   181 ms   182 ms   184 ms  ae-3.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.11]
 15     *      184 ms   180 ms  xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
 16   179 ms   184 ms   179 ms  204.2.229.234
 17   175 ms   178 ms   190 ms  204.2.229.97

Trace complete.

[Dliver]

I'm getting similar lag/DCs tonight and tracert shows the similar NTT problematic hops.

[SeelieSidhe]

Last night was having bad lag as well. No other sites or applications were affected. Additionally it's been ongoing in Eureka where the R fluctuates from 0 to over 30,000 at times.