All Day Maintenance and Compensation: My Thoughts

[Jojoya]

A Day, is a day that shouldn't be wasted either.


/2 cents

The maintenance was known in advance. Chores and errands you normally do later in the week easily could have been done during maintenance so you'd have more time to play once the servers did come up.

Instead, you decided to waste your time doing nothing during maintenance. That's not SE's fault. That's your fault.

Any service will have time when it's unavailable due to maintenance whether scheduled or unscheduled. You are not entitled to any refund for such downtime. If you aren't happy with that, then don't enter into service agreements with others. Provide for yourself with your time so you don't have to worry about it being wasted.

[GunksFoy]

Snip

Yes, because I can just move my work days around to fit the game. Regardless of what the ToS say, it still sucks when the game is down for an entire day, especially if it happens to be your day off and you're stuck with nothing to do. Additionally, the fact that they have a 24 hours maintenance for every patch is a little excessive. Our servers at work can be done in 3-4 hours and they have massive amounts of data flowing through them at any given time. What he's asking for isn't that unreasonable. And even if it was, he hasn't said anything that deviates from the ToS agreement, i.e. legal action.

[Jojoya]

Yes, because I can just move my work days around to fit the game. Regardless of what the ToS say, it still sucks when the game is down for an entire day, especially if it happens to be your day off and you're stuck with nothing to do. Additionally, the fact that they have a 24 hours maintenance for every patch is a little excessive. Our servers at work can be done in 3-4 hours and they have massive amounts of data flowing through them at any given time. What he's asking for isn't that unreasonable. And even if it was, he hasn't said anything that deviates from the ToS agreement, i.e. legal action.

I never said re-arrange your work schedule. I said errands and chores. Surely you do housecleaning on occasion, and yard work/maintenance/repairs if you own your home? Go to the store to buy groceries and other supplies? There are a multitude of little maintenance things in our lives that we tend to do out of habit at certain times of the day/week but can easily be rescheduled when we know there's going to be a disruption to our regular routine in advance.

Yes, it sucks if the downtime coincides with a day off from work but welcome to being an adult where we've finally learned that things don't just magically happen the way we want just because we're adults even if that's what we imagined things to be like as children. We knew a month in advance that a major patch with extended maintenance would be coming in the second half of May. We knew 11 days in advance what the specific day would be. Those of us who have learned to be reasonable and responsible adults planned for it.

Any waste of time was due to your lack of responsible response to the scheduled downtime and thus your responsibility. It is not SE's responsibility nor is there any need for them to compensate us for it. If the server hardware blew up and we couldn't play for an extended period of time while they were getting the servers repaired, you might have an argument.

Remember you're throwing your temper tantrum over not being about to play a game for a single day. Think about that for a while. That should feel pretty darn embarrassing for an adult.

[Nabril]

A Day, is a day that shouldn't be wasted either.


/2 cents

Playing a video game all day isn't considered wasting that day?

[Justuas]

Playing a video game all day isn't considered wasting that day?

Time's not wasted if you enjoy it.

[Talraen]

Very simply, these 24-hour maintenance windows are expected parts of patches, and thus should be an expected part of your subscription. The only time it makes sense to compensate users is for unscheduled maintenance, and even that is arguable.

If it makes you feel better, assume that they lowered the sub fee by $1 when they started doing 24-hour maintenances, while simultaneously increasing the sub fee by $1 to pay for staffing said maintenance.

Also as I recall, FFXI's maintenances were a lot longer than 1-2 hours, often happened in NA prime time, and were usually followed up by several emergency maintenances. I much prefer the way things are done in FFXIV these days.

[SDaemon]

We as a playerbase freely accepted that SE can and occasionaly does shut down servers for any and all reasons they choose to, in this case for understandable maintenance. A show of good will on our behalf towards them would be to accept what we agreed to with grace and humility and wait out this minor period of inconvenience.

[Tigerfury]

The Terms Of Service you agree to outline maintenance as part of what you are paying for. You are not being cheated. Grow up.

[CoolCat]

Its not like it happens very often anyway.

[Sigma-Astra]

It won't kill any one to play something else for one day. My goodness.