Salutations, Snow Dreams!

Thank you for patience while your concern was being investigated. In order to continue on with the investigation, the development team requested details regarding your gaming system. If you currently play on a PC, please provide details about which version of DirectX you currently use. Once we receive these details, we will make sure to escalate your information to the development team to continue reviewing your concern. Thanks again for your patience and understanding!

FINAL FANTASY XIV Support Team