When submitting a bug report, please use the below template and thoroughly fill out the necessary information.
Date & Time: 5/31/18 approx 4:45pm EST (this is the 3rd instance. Was also reported in-game yesterday)
Frequency: 3 times now.
World name: Leviathan
Character name: Nova Rhys
Retainer name: na
NPC name: na
Monster name: na
Class/Level: lvl 65 NIN
Party or solo: solo
In-game time: same as indicated above, I only use "local time"
Area and coordinates: FC housing - Shirogen
Housing:
Steps:
1. Everything was fine before summoning the Aesthetician and while in character editing mode. However upon leaving and returning to the game, half of my UI had vanished. There were no names on anyone or anything. I couldn't use the "esc" key to bring up my menu and even "alt + F4" didn't work. My map was gone as well as my duty list and my MSQ guide. Server info, main menu and gil balance was gone. The only thing I could see, HUD-wise, was my chat box and my hotbars.
Connection Specs
- Type of internet connection/provider: Extreme Internet/Spectrum
- Modem maker/model number: Ubee Router/DDW36C
IMAGES: First one is my NORMAL HUD The other one is what's happening.
■ PC Specs
To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.
-=-=-=-=- System Information -=-=-=-=-
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\savin\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU Intel(R) Core(TM) i7-7700 CPU @ 3.60GHz (8 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS F.24
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16316.242MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18748.242MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 237.241GB SYSTEM_FREEDISC_SPACE 81.628GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 920.228GB SYSTEM_FREEDISC_SPACE 920.023GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 11.284GB SYSTEM_FREEDISC_SPACE 1.174GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8096.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8158.121 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvhdc.inf_amd64_2707c70d42c54b4e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhdc.inf_amd64_2707c70d42c54b4e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhdc.inf_amd64_2707c70d42c54b4e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhdc.inf_amd64_2707c70d42c54b4e\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 23.21.0013.8873
SYSTEM_GRAPHICS_DRIVER_DATE 12/17/2017 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 1070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8096.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8158.121 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvhdc.inf_amd64_2707c70d42c54b4e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhdc.inf_amd64_2707c70d42c54b4e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhdc.inf_amd64_2707c70d42c54b4e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhdc.inf_amd64_2707c70d42c54b4e\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 23.21.0013.8873
SYSTEM_GRAPHICS_DRIVER_DATE 12/17/2017 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (USB Audio Device)
SYSTEM_SOUND_DEVICE_ID {A4FD8BAD-072B-42F2-86C9-02B0A3662ED3}
SYSTEM_SOUND_DEVICE_NAME CMUAC.sys
SYSTEM_SOUND_DRIVER_VERSION 8.01.0014.7337
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2/13/2015 00:00:00
SYSTEM_SOUND OMEN by HP 27 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {1359D127-C8E0-444A-A738-3FB0316BA9BB}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0036.0006
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/18/2017 00:00:00
SYSTEM_SOUND OMEN by HP 27 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {471759B6-5E7E-4AE1-87D5-EBCF4AEA76EE}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0036.0006
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/18/2017 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DA4FD160-198C-11E8-8001444553540000}
SYSTEM_INPUT_NAME Razer Ornata Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DA501F80-198C-11E8-8002444553540000}
SYSTEM_INPUT_NAME Razer Ornata Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DA504690-198C-11E8-8003444553540000}
SYSTEM_INPUT_NAME Razer Ornata Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {60C5E2E0-26CE-11E8-8001444553540000}
SYSTEM_INPUT_NAME USB Audio Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DA504690-198C-11E8-8004444553540000}
SYSTEM_INPUT_NAME Razer Ornata Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
FFXIVLauncher
In-Game Bugs - Post New Thread - Google Chrome
FINAL FANTASY XIV
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
Adobe Creative Cloud
Google Chrome
HP JumpStart Apps
McAfee LiveSafe
Origin
Adobe Photoshop CC 2018
Razer Chroma SDK
Razer Synapse
Steam
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Dropbox Update Helper
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
HP Support Solutions Framework
HP JumpStart Bridge
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Intel(R) Trusted Connect Services Client
HP ePrint SW
FINAL FANTASY XIV - A Realm Reborn
CyberLink Power Media Player 14
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
HP JumpStart Launch
The Sims™ 4
Intel® PROSet/Wireless Software
HP Support Assistant
Apple Application Support (32-bit)
HP ePrint SW
Microsoft Visual C++ 2017 Redistributable (x86) - 14.12.25810
Realtek Card Reader
Google Update Helper
HP Sure Connect
HP Recovery Manager
Microsoft Visual C++ 2005 Redistributable
Sades 7.1CH Gaming Headset
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.12.25810
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.12.25810
HP Orbit
Dropbox 25 GB
Realtek Ethernet Controller Driver
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
HP Customer Experience Enhancements
Microsoft VC++ redistributables repacked.
HP ePrint SW
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Apple Software Update
Intel(R) Wireless Bluetooth(R)
HP System Event Utility
OMEN Control
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Intel(R) Chipset Device Software
HP Audio Switch
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
The Sims™ 3
The Sims™ 3 Ambitions
The Sims™ 3 Generations
The Sims™ 3 High-End Loft Stuff
The Sims™ 3 Late Night
The Sims™ 3 Pets
The Sims™ 3 Seasons
The Sims™ 3 Showtime
The Sims™ 3 Supernatural
The Sims™ 3 University Life
The Sims™ 3 World Adventures
Intel(R) Trusted Connect Service Client x86
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2017 Redistributable (x64) - 14.12.25810
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
GIMP 2.10.2
Guild Wars 2
HP Documentation
KODAK VERITE 55 PLUS Uninstaller
Microsoft Office 365 - en-us
SecondLifeViewer
Banished
Cities: Skylines
Vulkan Run Time Libraries 1.0.42.1
Microsoft Visual C++ 2005 Redistributable (x64)
Apple Application Support (64-bit)
HP Orbit
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Intel(R) PRO/Wireless Driver
HP ePrint SW
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.12.25810
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
iTunes
Intel(R) Rapid Storage Technology
Bonjour
HP ePrint SW
Energy Star
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
HP ePrint SW
Intel(R) Management Engine Components
Intel(R) Chipset Device Software
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Apple Mobile Device Support
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2005 Redistributable (x64)
Ansel
NVIDIA Control Panel 388.73
NVIDIA GeForce Experience 3.4.0.70
NVIDIA Optimus Update 23.23.30.0
NVIDIA PhysX System Software 9.17.0329
NVIDIA Update 23.23.30.0
SHIELD Streaming
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NvNodejs
NVIDIA Watchdog Plugin for NvContainer
NvTelemetry
NVIDIA Telemetry Container
NvvHci
Nvidia Share
NVIDIA ShadowPlay 3.4.0.70
SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 3.51.2
HP Orbit Service
Intel(R) Trusted Connect Service Client x64
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.12.25810
Intel(R) Ready Mode Technology
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft VC++ redistributables repacked.
Intel(R) Management Engine Driver
Intel® PROSet/Wireless WiFi Software
Intel(R) ME UninstallLegacy
Intel(R) Rapid Storage Technology
Intel(R) Management Engine Components
HP ePrint SW
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Laptop Model Name:
Laptop Model Number:
Gamepad Manufacturer:
Gamepad Model Name:
Gamepad Part Number:
Browser Information
- Name and version of the browser currently in-use:
- Internet Explorer Version:
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■ PS4 Specs
Model Number of the PlayStation®4 You Are Using
- Model Number:
Model Number of the PlayStation®Vita You Are Using
- Model Number:
Information About the Peripherals You Are Using
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-Maker:
-Model Number: