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  1. #1
    Player
    Drenaye's Avatar
    Join Date
    Aug 2015
    Posts
    35
    Character
    Nova Rhys
    World
    Midgardsormr
    Main Class
    Ninja Lv 80

    Most of my UI vanishes after I leave the Aesthetician screen.

    When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

    Date & Time: 5/31/18 approx 4:45pm EST (this is the 3rd instance. Was also reported in-game yesterday)
    Frequency: 3 times now.
    World name: Leviathan
    Character name: Nova Rhys
    Retainer name: na
    NPC name: na
    Monster name: na
    Class/Level: lvl 65 NIN
    Party or solo: solo
    In-game time: same as indicated above, I only use "local time"
    Area and coordinates: FC housing - Shirogen
    Housing:
    Steps:
    1. Everything was fine before summoning the Aesthetician and while in character editing mode. However upon leaving and returning to the game, half of my UI had vanished. There were no names on anyone or anything. I couldn't use the "esc" key to bring up my menu and even "alt + F4" didn't work. My map was gone as well as my duty list and my MSQ guide. Server info, main menu and gil balance was gone. The only thing I could see, HUD-wise, was my chat box and my hotbars.


    Connection Specs
    - Type of internet connection/provider: Extreme Internet/Spectrum
    - Modem maker/model number: Ubee Router/DDW36C

    IMAGES: First one is my NORMAL HUD The other one is what's happening.



    ■ PC Specs

    To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

    -=-=-=-=- System Information -=-=-=-=-


    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\savin\Documents
    FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride *.local


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
    SYSTEM_CPU Intel(R) Core(TM) i7-7700 CPU @ 3.60GHz (8 CPUs), ~3.6GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS F.24
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 16316.242MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 18748.242MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 237.241GB SYSTEM_FREEDISC_SPACE 81.628GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 920.228GB SYSTEM_FREEDISC_SPACE 920.023GB
    SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 11.284GB SYSTEM_FREEDISC_SPACE 1.174GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 1070
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP GeForce GTX 1070
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 8096.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8158.121 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (59Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvhdc.inf_amd64_2707c70d42c54b4e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhdc.inf_amd64_2707c70d42c54b4e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhdc.inf_amd64_2707c70d42c54b4e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhdc.inf_amd64_2707c70d42c54b4e\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 23.21.0013.8873
    SYSTEM_GRAPHICS_DRIVER_DATE 12/17/2017 20:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 1070
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
    SYSTEM_GRAPHICS_CHIP GeForce GTX 1070
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 8096.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8158.121 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (59Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvhdc.inf_amd64_2707c70d42c54b4e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhdc.inf_amd64_2707c70d42c54b4e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhdc.inf_amd64_2707c70d42c54b4e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhdc.inf_amd64_2707c70d42c54b4e\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 23.21.0013.8873
    SYSTEM_GRAPHICS_DRIVER_DATE 12/17/2017 20:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Speakers (USB Audio Device)
    SYSTEM_SOUND_DEVICE_ID {A4FD8BAD-072B-42F2-86C9-02B0A3662ED3}
    SYSTEM_SOUND_DEVICE_NAME CMUAC.sys
    SYSTEM_SOUND_DRIVER_VERSION 8.01.0014.7337
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 2/13/2015 00:00:00
    SYSTEM_SOUND OMEN by HP 27 (NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {1359D127-C8E0-444A-A738-3FB0316BA9BB}
    SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.03.0036.0006
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 12/18/2017 00:00:00
    SYSTEM_SOUND OMEN by HP 27 (NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {471759B6-5E7E-4AE1-87D5-EBCF4AEA76EE}
    SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.03.0036.0006
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 12/18/2017 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {DA4FD160-198C-11E8-8001444553540000}
    SYSTEM_INPUT_NAME Razer Ornata Chroma
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {DA501F80-198C-11E8-8002444553540000}
    SYSTEM_INPUT_NAME Razer Ornata Chroma
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {DA504690-198C-11E8-8003444553540000}
    SYSTEM_INPUT_NAME Razer Ornata Chroma
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {60C5E2E0-26CE-11E8-8001444553540000}
    SYSTEM_INPUT_NAME USB Audio Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {DA504690-198C-11E8-8004444553540000}
    SYSTEM_INPUT_NAME Razer Ornata Chroma
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    In-Game Bugs - Post New Thread - Google Chrome
    FINAL FANTASY XIV


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Adobe Creative Cloud
    Google Chrome
    HP JumpStart Apps
    McAfee LiveSafe
    Origin
    Adobe Photoshop CC 2018
    Razer Chroma SDK
    Razer Synapse
    Steam
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    Dropbox Update Helper
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
    HP Support Solutions Framework
    HP JumpStart Bridge
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Intel(R) Trusted Connect Services Client
    HP ePrint SW
    FINAL FANTASY XIV - A Realm Reborn
    CyberLink Power Media Player 14
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    HP JumpStart Launch
    The Sims™ 4
    Intel® PROSet/Wireless Software
    HP Support Assistant
    Apple Application Support (32-bit)
    HP ePrint SW
    Microsoft Visual C++ 2017 Redistributable (x86) - 14.12.25810
    Realtek Card Reader
    Google Update Helper
    HP Sure Connect
    HP Recovery Manager
    Microsoft Visual C++ 2005 Redistributable
    Sades 7.1CH Gaming Headset
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2017 x86 Additional Runtime - 14.12.25810
    Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.12.25810
    HP Orbit
    Dropbox 25 GB
    Realtek Ethernet Controller Driver
    Office 16 Click-to-Run Extensibility Component
    Office 16 Click-to-Run Localization Component
    HP Customer Experience Enhancements
    Microsoft VC++ redistributables repacked.
    HP ePrint SW
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Apple Software Update
    Intel(R) Wireless Bluetooth(R)
    HP System Event Utility
    OMEN Control
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    Intel(R) Chipset Device Software
    HP Audio Switch
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    The Sims™ 3
    The Sims™ 3 Ambitions
    The Sims™ 3 Generations
    The Sims™ 3 High-End Loft Stuff
    The Sims™ 3 Late Night
    The Sims™ 3 Pets
    The Sims™ 3 Seasons
    The Sims™ 3 Showtime
    The Sims™ 3 Supernatural
    The Sims™ 3 University Life
    The Sims™ 3 World Adventures
    Intel(R) Trusted Connect Service Client x86
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    Microsoft Visual C++ 2017 Redistributable (x64) - 14.12.25810
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Realtek High Definition Audio Driver
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
    GIMP 2.10.2
    Guild Wars 2
    HP Documentation
    KODAK VERITE 55 PLUS Uninstaller
    Microsoft Office 365 - en-us
    SecondLifeViewer
    Banished
    Cities: Skylines
    Vulkan Run Time Libraries 1.0.42.1
    Microsoft Visual C++ 2005 Redistributable (x64)
    Apple Application Support (64-bit)
    HP Orbit
    Intel(R) Management Engine Components
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    Intel(R) PRO/Wireless Driver
    HP ePrint SW
    Microsoft Visual C++ 2017 x64 Additional Runtime - 14.12.25810
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
    iTunes
    Intel(R) Rapid Storage Technology
    Bonjour
    HP ePrint SW
    Energy Star
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    HP ePrint SW
    Intel(R) Management Engine Components
    Intel(R) Chipset Device Software
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
    Office 16 Click-to-Run Licensing Component
    Office 16 Click-to-Run Extensibility Component 64-bit Registration
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
    Apple Mobile Device Support
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
    Microsoft Visual C++ 2005 Redistributable (x64)
    Ansel
    NVIDIA Control Panel 388.73
    NVIDIA GeForce Experience 3.4.0.70
    NVIDIA Optimus Update 23.23.30.0
    NVIDIA PhysX System Software 9.17.0329
    NVIDIA Update 23.23.30.0
    SHIELD Streaming
    NVIDIA Install Application
    NVIDIA Backend
    NVIDIA Container
    NVIDIA LocalSystem Container
    NVIDIA Message Bus for NvContainer
    NVIDIA NetworkService Container
    NVIDIA Session Container
    NVIDIA User Container
    NVIDIA Display Container
    NVIDIA Display Container LS
    NVIDIA Display Watchdog Plugin
    NVIDIA Display Session Container
    NvNodejs
    NVIDIA Watchdog Plugin for NvContainer
    NvTelemetry
    NVIDIA Telemetry Container
    NvvHci
    Nvidia Share
    NVIDIA ShadowPlay 3.4.0.70
    SHIELD Wireless Controller Driver
    NVIDIA Update Core
    NVIDIA Virtual Audio 3.51.2
    HP Orbit Service
    Intel(R) Trusted Connect Service Client x64
    Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.12.25810
    Intel(R) Ready Mode Technology
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
    Microsoft VC++ redistributables repacked.
    Intel(R) Management Engine Driver
    Intel® PROSet/Wireless WiFi Software
    Intel(R) ME UninstallLegacy
    Intel(R) Rapid Storage Technology
    Intel(R) Management Engine Components
    HP ePrint SW


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-


    Laptop Model Name:
    Laptop Model Number:

    Gamepad Manufacturer:
    Gamepad Model Name:
    Gamepad Part Number:

    Browser Information
    - Name and version of the browser currently in-use:
    - Internet Explorer Version:

    ------------------------------------------------------

    ■ PS4 Specs

    Model Number of the PlayStation®4 You Are Using
    - Model Number:

    Model Number of the PlayStation®Vita You Are Using
    - Model Number:

    Information About the Peripherals You Are Using
    -Type:
    -Maker:
    -Model Number:
    (0)
    Last edited by Drenaye; 06-01-2018 at 06:32 AM. Reason: Added screenshots