When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: May 27, 2018 - Any time
Frequency: Any time
World name: Phoenix
Character name: Brun Hilda
Retainer name: N/A
NPC name: N/A
Monster name: N/A
Class/Level: Any
Party or solo: Both
In-game time: Any
Area and coordinates: The Azim Steppe (X:17.4 Y:37.5)
Housing: N/A
Steps:
1. Have a Roegadyn or similar tall race. (Presuming 50 or higher on height slider)
2. Do quest requiring Namazu Mount.
3. Character does not come anywhere close to holding onto it.
4. Ponder life's great mysteries.
*Add more steps if necessary

Connection Specs
- Type of internet connection/provider: Comcast
- Modem maker/model number: Comcast

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-

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Laptop Model Name:
Laptop Model Number:

Gamepad Manufacturer:
Gamepad Model Name:
Gamepad Part Number:

Browser Information
- Name and version of the browser currently in-use:
- Internet Explorer Version:

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■ PS4 Specs

Model Number of the PlayStation®4 You Are Using
- Model Number: CUH-1115A

Model Number of the PlayStation®Vita You Are Using
- Model Number:

Information About the Peripherals You Are Using
-Type: Dualshock4 Controller
-Maker: Sony
-Model Number: CUH-ZCT1U