Unable to complete AST class quest Trumped lvl 58

[Ryna]

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time:
Frequency: everytime
World name: cerberus
Character name: Ryna Liamorah
Retainer name:
NPC name:
Monster name:
Class/Level: 58
Party or solo: solo
In-game time:
Area and coordinates:
Housing:
Steps:
1. enter purple area kill enemies
2. click on companions to aid
3. start loading cutscene the crashes game
*Add more steps if necessary

Connection Specs
- Type of internet connection/provider:
- Modem maker/model number:

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

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Laptop Model Number:

Gamepad Manufacturer:
Gamepad Model Name:
Gamepad Part Number:

Browser Information
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■ PS4 Specs

Model Number of the PlayStation®4 You Are Using
- Model Number:

Model Number of the PlayStation®Vita You Are Using
- Model Number:

Information About the Peripherals You Are Using
-Type:
-Maker:
-Model Number:

[Ranelegon]

Greetings, Ryna Liamorah!

Thank you for your patience while your concern was being investigated, and we apologize for any inconvenience this has caused you. In order to continue on with reviewing your concern, the development team has requested details regarding your system specs, as well as the the specific error messages that appeared when the error happened. Once we receive these details, we will make sure to escalate them to the development team to continue on with the review of your concern. Thanks again for your patience and cooperation!

FINAL FANTASY XIV Support Team