Reset Achievements and missing Achievement Rewards

[Arcanwolf]

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: May 22, 2018 around 8:27PM GST
Frequency: Frequent
World name: Phoenix
Character name: Arcan Wolf
Retainer name: None
NPC name: None
Monster name: None
Class/Level: Warrior / 70
Party or solo: solo
In-game time: Unknown
Area and coordinates: Wolves' Den Pier (x4.9-y5.8)
Housing: None
Steps:
1. After the release of patch 4.3, I've been meaning to check the changes done to PVP.

2. When looking at the scoreboard i realized my PVP team has been disbanded although it we were active 3 weeks ago.(it takes 90 days to auto disband a PVP team)

3. Without paying much attention to it i spent the next couple of hours checking skill and spell changes to most Jobs until i also found out i didn't have a title on.(i play with my name and HP bar displayed off)

4. After spending several minutes looking for my PVP titles i decided to look them up through Achievements which to my surprise were all reset or completely wrong.

5. Upon further investigation, Most of my PVP achievement rewards and titles were nowhere to be found, examples of such items are "Field Commander Set", "Gloria-class Airship", "Serpent Warsteed", "Goten", "Ginga", "Raigo", "Faepup",Etc.(titles are too long to put here)

6. Most of these Achievement rewards and Titles were Obtained during the time of Jan 2014 to Oct 2016.

7. I honestly don't know what was the cause of this, but I've spent way too much time on these achievements to just to let them pass, I'm willing to provide more information if needed and hopefully recover all the missing items/titles I've earned.


*Add more steps if necessary

Connection Specs
- Type of internet connection/provider:
- Modem maker/model number: D-Link/DIR-850L

■ PC Specs
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (16299.rs3_release_svc_escrow.180502-1908)
SYSTEM_CPU AMD Ryzen 3 1200 Quad-Core Processor (4 CPUs), ~3.1GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 05/04/17 19:55:02 Ver: 05.0000C
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8122.684MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 9402.684MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 600.903GB SYSTEM_FREEDISC_SPACE 225.162GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 795.521GB SYSTEM_FREEDISC_SPACE 784.380GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1050 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1050 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 4029.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4061.342 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 23.21.0013.8813
SYSTEM_GRAPHICS_DRIVER_DATE 10/27/2017 04:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {AA041346-C6BE-4B9A-B15A-620A556F429B}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8105
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/28/2017 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {18BDF2FE-847E-48AE-BD8C-34F340171E00}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8105
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/28/2017 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E48757D0-0932-11E8-8001444553540000}
SYSTEM_INPUT_NAME USB OPTICAL MOUSE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 669 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E48D4B40-0932-11E8-8002444553540000}
SYSTEM_INPUT_NAME USB OPTICAL MOUSE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E48D4B40-0932-11E8-8003444553540000}
SYSTEM_INPUT_NAME USB OPTICAL MOUSE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D5E8B770-2334-11E8-8001444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 897 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D5EB2870-2334-11E8-8002444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D5EB2870-2334-11E8-8003444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {47B93440-0C35-11E8-8001444553540000}
SYSTEM_INPUT_NAME Wireless Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 14 SYSTEM_GAMEPAD_FOV 1
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

Browser Information

Name and version of the browser currently in-use: Google Chrome

[Mholito]

The reason you don't have the achievement rewards is because you haven't claimed them. Have a chat with Jonathas in Apkally Falls in Gridania!

[Arcanwolf]

Sorry for not being clear, I've claimed all items from Jonathas years ago but when i check my Mount/Minion guides i'm missing some, for example i've had a total of 51 mounts which are now 45 and a total of 90 minions which are now 88 and 107 titles which are now 94.

[Ranelegon]

Salutations, Arcan Wolf!

Thank you for patience while your concern was being investigated, and we apologize for any inconvenience this has caused you. In order to continue on with this review, the development team would like specific details regarding all of the achievements that were reset, as well as the name of your PvP team. Once this information is received, we will make sure to escalate your details to the development team to continue on with the review of this concern. Thanks again for your patience and understanding!

FINAL FANTASY XIV Support Team