Salutations, Astral Thalia!

Thank you for your patience while your concern was being investigated, and we apologize for the inconvenience this has caused you. After reviewing your report, it isn't clear if you tried pressing R1 on your Dualshock 4 controller, which should help switch between your hotbar and EX hot bar. If you have tried doing this and are still experiencing issues, please resubmit your report, and we will make sure to escalate your report again to the development team to continue on with the review of this concern. Thanks again for your patience and understanding!

FINAL FANTASY XIV Support Team