Internal Game Failure

[Ariellendera]

Hello Nezumis, Thank you for posting on the Final Fantasy XIV Technical Support Forums

So to be clear, you are not getting the 90002 error anymore?

As far as the Directx errors, please try these suggestions:

- Switch to DirectX 9 mode (select ‘Config’ from the launcher)
- Update/reinstall Graphics card drivers
- Disable all programs/overlays running in the background
- Perform a clean boot*
- Set compatibility mode to Windows 7/8**
- Make sure that any anti-virus software they have has the appropriate exceptions
- Install game on C drive (The same drive as the Operating System)

*To perform a clean boot for Windows 8/10: Open the task manager and select the 'Start up' Tab. Disable everything here and restart the PC. For Windows 7: Click Start, type msconfig.exe in the Start Search box, and then press Enter to start the System Configuration utility. On the General tab, click the Selective startup option, and then click to clear the Load startup items check box. On the Services tab, click to select the Hide all Microsoft services check box, and then click Disable all. For Mac: Restart the Mac, then immediately press and hold the Shift key. The Apple logo appears on your display. Release the Shift key when you see the login window.

Thank you for playing Final Fantasy XIV! Hope to see you online.

[Nezumis]

Yes, I am still getting the occasional 90002 error, and having followed all the advice you have given, I am still getting the errors with random time stamps. The following image is in the DirectX 9 mode.

[Einmimiria]

Thank you for the reply Nezumis.

I'd like to get a little more information about your issues.

How often do you get the directx errors? How often for the 90002 errors?

Do you notice a patterns to the crashes or disconnects (only happens when transitioning between areas, only with a large amount of players on screen, only in combat, etc.)?

Can you submit a FFXIV system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Nezumis]

The 90002 errors seem to be at random, and the crashes mostly seem to happen when queuing, when windowed out (I am using full screen windowed mode, with a two display set up) or teleporting from one zone to another.



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