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Failed in removing souls from retainer

Date & Time: 05-15-2018 10:00pm
Frequency: Always
World name: kujata
Character name: wolke von
Retainer name:Sarr/Cattt/Kattze
NPC name: N/A
Monster name: N/A
Class/Level: 70 BRD
Party or solo: Solo
In-game time: 8.00pm
Area and coordinates: Summoning Bell
Housing: N/A
Steps:
1. I stored soul of the warrior/scholar inside my retainer with there gear to level later
2. I didn't want to level them, so i got a level boost to 60
3. now they are stuck inside the retainer because i got 2 new souls from the level boost
*Add more steps if necessary

Connection Specs
- Type of internet connection/provider: Cable
- Modem maker/model number:

■ PC Specs

PC
i7-4790
nvidia gtx 1050Ti

Browser Information
- Name and version of the browser currently in-use: google chrome
- Internet Explorer Version: