HELP Launcher problem!!! Cant LogIn

[Lizyea]

I cant LogIn into my account/game since when I start my launcher, this screen pops up

https://ibb.co/m9MMd8

and not the regular ffxiv LogIn screen.

It only lets me to set up a new Account or register with an existing account for a new trial.


Someone Please help me.

[Canadane]

Set up a new account and see if it'll let you use your existing credentials?

[Ariellendera]

Hello Lizyea, Thank you for posting on the Final Fantasy XIV Technical Support Forums

I would like to suggest going to your library and make sure you are launching the full game and not the trial.

Hope to be of assistance.

[Lizyea]

Hello Lizyea, Thank you for posting on the Final Fantasy XIV Technical Support Forums

I would like to suggest going to your library and make sure you are launching the full game and not the trial.

Hope to be of assistance.

I am launching from ffxivboot.exe

starting the launcher makes me go directly to the trial screen.

I dont understand what you mean with going to my library.

[Ariellendera]

I am launching from ffxivboot.exe

starting the launcher makes me go directly to the trial screen.

I dont understand what you mean with going to my library.

Are you still having this issue? I would like to be of assistance if your issue persists.

Thank you for playing Final Fantasy XIV! Hope to see you online.

[Nexbezhul]

I have got the same problem
Can´t start the right launcher since i put the game from one PC to a new one with an external hard drive. I am always ending in the login screen for trials and dont understand it. While using my old PC i can start FF, using the new one with completely the same gamefile it doesnt work? Sorry for my english, its not my mother tongue.

[Einmimiria]

Thank you for the reply Nexbezhul.

Where did you download the launcher from?

Try redownloading and installing the launcher using this link: http://www.finalfantasyxiv.com/playersdownload/eu/

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Einmimiria]

Hello everyone,

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.