Error Code 90002

[Leahra]

I was in the middle of the patch 4.3 Raisen Temple instance and lost connection to the server. When i tried to log into the game from character selection, i load for a little bit but "Connection with the server was lost" and error code 90002 comes up and i go to the title menu.

My friend can see that my character is still logged in, still in the instance.

I've tried having my friends who can log in fine try log in from their end and they get the same error code. I can log in to other characters i created so i don't think its a connection issue from my end

Is it possible to somehow have my character manually logged out?


26/05/2018 - Email revived via support center ticket

Thank you for contacting the North American SQUARE ENIX Support Center. We appreciate you taking the time to contact us for assistance.

We apologize for any inconvenience you may be experiencing while attempting to log in. This specific error is an error regarding character data. The error is most commonly caused by an improper disconnection from the servers during gameplay. As the game servers still recognize the character as being logged in due to the improper disconnection, the character cannot be logged into again. Unfortunately, there is no manual way to communicate to the servers that the character is no longer logged in, nor is there a way to manually log the character out. The character will eventually be recognized as logged out, though this time can vary depending on multiple factors, such as the area the character was in when the disconnection happened. We recommend trying to log into that character at a later time, but if the problem persists, please submit a bug report within the official FINAL FANTASY XIV forums at: http://forum.square-enix.com/ffxiv/forum.php

- Well this is great...

[Misty78]

Welcome to limbo. =\
Sorry you're stuck here with the rest of us.
http://forum.square-enix.com/ffxiv/t...ific-character

[Ariellendera]

Hello Leahra, Thank you for posting on the Final Fantasy XIV Technical Support Forums

Can you elaborate on the kind of issue you are having?

Please provide:

- Platform (PC, PS4, Mac)

- Type of connection (wired or wireless)

- Other programs running while the game is playing (if any)

- Everything you have tried to resolve the issue

Hope to be of assistance.

[Leahra]

PC

wired

None

All suggested methods

Ensure that the latest version of Internet Explorer is installed on your PC (even if you don't use Internet Explorer). Please do not use Microsoft Edge, as that is a different Internet platform. Once Internet Explorer is up-to-date, please open the IE browser's "Tools" menu, select "Internet Options" and adjust the following settings:
Under the "General" tab, please delete ALL browser history.
Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium."
Under the "Privacy" tab, please move the slider to the lowest possible settings or to "Allow All Cookies."
Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED.
[SSL 3.0 should be UNCHECKED]
Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
Right-Click on the FFXIV launcher icon and select "Properties."
Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7."
Hit "Apply", then "OK" to save the changes.
Please RESTART your PC now.
Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator."

If the suggestions provided above do not resolve the issue, there may be a communication error.
Check the following Port Ranges on your router/modem to ensure that the following Port Ranges have been opened/forwarded/triggered:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

*You may learn how to do this by visiting http://www.portforward.com/
Find your specific router's brand and model number from the 'List of Routers' and you will be provided a step-by-step guide on how to access these port settings.
Otherwise, your ISP may forward these ports for you.*

If you have properly configured your router, and you are still experiencing these issues, our next suggestion is to bypass the router, and connect your computer directly to your modem. Please ensure that you power down both the modem and the computer for at least five minutes before attempting to connect to FINAL FANTASY XIV.

If you continue to receive these same errors when you are connected directly to the modem, then the problem lies with your ISP. We would recommend contacting your provider and advising them that one or more of the ports previously provided to you are being blocked or filtered, and that you do need access on these ports.

[Ariellendera]

Hello Leahra, Thank you for your response.

We have provided all troubleshooting for you in this situation. I would suggest contacting your ISP and making a report.

Thank you for playing Final Fantasy XIV! Hope to see you online

[Leahra]

My internet is fine, as i am able to fully utilize the game (expect for this 1 situation). I have the ability to play other characters and have never had any issues regarding connection with the game since starting. The issue is with accessing a single character

I received the below response by submitting a ticket with support center. I've been recommended to come to the forums, but it looks like I've reached a dead end...

- 26/5/18 "Thank you for contacting the North American SQUARE ENIX Support Center. We appreciate you taking the time to contact us for assistance.

We apologize for any inconvenience you may be experiencing while attempting to log in. This specific error is an error regarding character data. The error is most commonly caused by an improper disconnection from the servers during gameplay. As the game servers still recognize the character as being logged in due to the improper disconnection, the character cannot be logged into again. Unfortunately, there is no manual way to communicate to the servers that the character is no longer logged in, nor is there a way to manually log the character out. The character will eventually be recognized as logged out, though this time can vary depending on multiple factors, such as the area the character was in when the disconnection happened. We recommend trying to log into that character at a later time, but if the problem persists, please submit a bug report within the official FINAL FANTASY XIV forums at: http://forum.square-enix.com/ffxiv/forum.php"

[Ariellendera]

My internet is fine, as i am able to fully utilize the game (expect for this 1 situation). I have the ability to play other characters and have never had any issues regarding connection with the game since starting. The issue is with accessing a single character

I received the below response by submitting a ticket with support center. I've been recommended to come to the forums, but it looks like I've reached a dead end...

- 26/5/18 "Thank you for contacting the North American SQUARE ENIX Support Center. We appreciate you taking the time to contact us for assistance.

We apologize for any inconvenience you may be experiencing while attempting to log in. This specific error is an error regarding character data. The error is most commonly caused by an improper disconnection from the servers during gameplay. As the game servers still recognize the character as being logged in due to the improper disconnection, the character cannot be logged into again. Unfortunately, there is no manual way to communicate to the servers that the character is no longer logged in, nor is there a way to manually log the character out. The character will eventually be recognized as logged out, though this time can vary depending on multiple factors, such as the area the character was in when the disconnection happened. We recommend trying to log into that character at a later time, but if the problem persists, please submit a bug report within the official FINAL FANTASY XIV forums at: http://forum.square-enix.com/ffxiv/forum.php"

We are suggesting that you file a bug report in the "in game bugs" forum. The GM's will look at the reports and get them to the Dev's if necessary. Please create a post using the format below, providing all information so that the situation my be recreated.



Format on In-Game Bugs Thread
When you create a new thread, please use the following template and try to include as much detail as possible.

Thread Title:
Short outline explaining what sort of issue you are experiencing.

ISP:
Name of ISP you use to connect to the Internet.

Type of Internet Connection:
Specify the type of connection. (dial-up, DSL, CATV, Optic Fiber, Other)

Internet Connection Speed:
Specify the speed of internet connection. (Example: 768Kbit/s, 5Mbit/s)

Date & Time:
Date and time of when the issue occurred. Please be sure to state the time zone of your region. (Example: Pacific Time = PST/PDT)

Frequency:
State how frequently the issue occurs. Please select from the following.
1. Always
2. Sometimes
3. Once (Did not reproduce)
4. Unknown

World:
World where the issue occurred.

Character Name:
Which character did the issue occur with?

Retainer Name:
Name of the retainer that is experiencing an issue.
*If none of your retainers are experiencing an issue, then please write "None".

NPC Name:
Name of NPC that your character was interacting with when the issue occurred.
*If you were not interacting with any NPC, then please write "None".

Monster Name:
Name of monster that your character was battling against when the issue occurred.
*If you were not battling against any monster, then please write "None".

Class/Level:
Class and Level of your character when the issue occurred.

Party or Solo:
If you were solo when the issue occurred, please write "Solo". If you were in a party, please write "Party".
*If you wrote "Party" please also include the number of members.

Race:
Race of your character when the issue occurred.
(Elezen M, Elezen F, Hyur M, Hyur F, Lalafell M, Lalafell F, Miqo'te, Roegadyn)

In-Game Time:
Please list the in-game time that the issue occurred.

Area and Coordinates:
Area and map coordinates where the issue occurred.

Housing:
Housing area, ward, and plot where the issue occurred.
*If the issue is not related to housing, then please write "None".

Steps:
Detailed steps on how the issue occurred.
*Please try to include the following details.
• What you were doing when the issue occurred. (Example: Battle, mission, quest, crafting, synthesis, etc.)
• Please do your best to write using official terms for item names and action names. Please avoid any abbreviations or improper terms.
• If you were using macro commands when the issue occurred, please include the details of the command.
• In case the error message appeared when the issue occurred, please include what the message said.


Hope to be of assistance.

[Misty78]

We are suggesting that you file a bug report in the "in game bugs" forum. The GM's will look at the reports and get them to the Dev's if necessary. Please create a post using the format below, providing all information so that the situation my be recreated.



Format on In-Game Bugs Thread
When you create a new thread, please use the following template and try to include as much detail as possible.

Thread Title:
Short outline explaining what sort of issue you are experiencing.

ISP:
Name of ISP you use to connect to the Internet.

Type of Internet Connection:
Specify the type of connection. (dial-up, DSL, CATV, Optic Fiber, Other)

Internet Connection Speed:
Specify the speed of internet connection. (Example: 768Kbit/s, 5Mbit/s)

Date & Time:
Date and time of when the issue occurred. Please be sure to state the time zone of your region. (Example: Pacific Time = PST/PDT)

Frequency:
State how frequently the issue occurs. Please select from the following.
1. Always
2. Sometimes
3. Once (Did not reproduce)
4. Unknown

World:
World where the issue occurred.

Character Name:
Which character did the issue occur with?

Retainer Name:
Name of the retainer that is experiencing an issue.
*If none of your retainers are experiencing an issue, then please write "None".

NPC Name:
Name of NPC that your character was interacting with when the issue occurred.
*If you were not interacting with any NPC, then please write "None".

Monster Name:
Name of monster that your character was battling against when the issue occurred.
*If you were not battling against any monster, then please write "None".

Class/Level:
Class and Level of your character when the issue occurred.

Party or Solo:
If you were solo when the issue occurred, please write "Solo". If you were in a party, please write "Party".
*If you wrote "Party" please also include the number of members.

Race:
Race of your character when the issue occurred.
(Elezen M, Elezen F, Hyur M, Hyur F, Lalafell M, Lalafell F, Miqo'te, Roegadyn)

In-Game Time:
Please list the in-game time that the issue occurred.

Area and Coordinates:
Area and map coordinates where the issue occurred.

Housing:
Housing area, ward, and plot where the issue occurred.
*If the issue is not related to housing, then please write "None".

Steps:
Detailed steps on how the issue occurred.
*Please try to include the following details.
• What you were doing when the issue occurred. (Example: Battle, mission, quest, crafting, synthesis, etc.)
• Please do your best to write using official terms for item names and action names. Please avoid any abbreviations or improper terms.
• If you were using macro commands when the issue occurred, please include the details of the command.
• In case the error message appeared when the issue occurred, please include what the message said.


Hope to be of assistance.

Or you guys could swallow the bullet, and say this is your fault. Not ours or our ISP's.... it's not hard to do.

[Einmimiria]

Hello everyone,

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.