Quote Originally Posted by Leahra View Post
My internet is fine, as i am able to fully utilize the game (expect for this 1 situation). I have the ability to play other characters and have never had any issues regarding connection with the game since starting. The issue is with accessing a single character

I received the below response by submitting a ticket with support center. I've been recommended to come to the forums, but it looks like I've reached a dead end...

- 26/5/18 "Thank you for contacting the North American SQUARE ENIX Support Center. We appreciate you taking the time to contact us for assistance.

We apologize for any inconvenience you may be experiencing while attempting to log in. This specific error is an error regarding character data. The error is most commonly caused by an improper disconnection from the servers during gameplay. As the game servers still recognize the character as being logged in due to the improper disconnection, the character cannot be logged into again. Unfortunately, there is no manual way to communicate to the servers that the character is no longer logged in, nor is there a way to manually log the character out. The character will eventually be recognized as logged out, though this time can vary depending on multiple factors, such as the area the character was in when the disconnection happened. We recommend trying to log into that character at a later time, but if the problem persists, please submit a bug report within the official FINAL FANTASY XIV forums at: http://forum.square-enix.com/ffxiv/forum.php"
We are suggesting that you file a bug report in the "in game bugs" forum. The GM's will look at the reports and get them to the Dev's if necessary. Please create a post using the format below, providing all information so that the situation my be recreated.



Format on In-Game Bugs Thread
When you create a new thread, please use the following template and try to include as much detail as possible.

Thread Title:
Short outline explaining what sort of issue you are experiencing.

ISP:
Name of ISP you use to connect to the Internet.

Type of Internet Connection:
Specify the type of connection. (dial-up, DSL, CATV, Optic Fiber, Other)

Internet Connection Speed:
Specify the speed of internet connection. (Example: 768Kbit/s, 5Mbit/s)

Date & Time:
Date and time of when the issue occurred. Please be sure to state the time zone of your region. (Example: Pacific Time = PST/PDT)

Frequency:
State how frequently the issue occurs. Please select from the following.
1. Always
2. Sometimes
3. Once (Did not reproduce)
4. Unknown

World:
World where the issue occurred.

Character Name:
Which character did the issue occur with?

Retainer Name:
Name of the retainer that is experiencing an issue.
*If none of your retainers are experiencing an issue, then please write "None".

NPC Name:
Name of NPC that your character was interacting with when the issue occurred.
*If you were not interacting with any NPC, then please write "None".

Monster Name:
Name of monster that your character was battling against when the issue occurred.
*If you were not battling against any monster, then please write "None".

Class/Level:
Class and Level of your character when the issue occurred.

Party or Solo:
If you were solo when the issue occurred, please write "Solo". If you were in a party, please write "Party".
*If you wrote "Party" please also include the number of members.

Race:
Race of your character when the issue occurred.
(Elezen M, Elezen F, Hyur M, Hyur F, Lalafell M, Lalafell F, Miqo'te, Roegadyn)

In-Game Time:
Please list the in-game time that the issue occurred.

Area and Coordinates:
Area and map coordinates where the issue occurred.

Housing:
Housing area, ward, and plot where the issue occurred.
*If the issue is not related to housing, then please write "None".

Steps:
Detailed steps on how the issue occurred.
*Please try to include the following details.
• What you were doing when the issue occurred. (Example: Battle, mission, quest, crafting, synthesis, etc.)
• Please do your best to write using official terms for item names and action names. Please avoid any abbreviations or improper terms.
• If you were using macro commands when the issue occurred, please include the details of the command.
• In case the error message appeared when the issue occurred, please include what the message said.


Hope to be of assistance.