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  1. #1
    Player
    Xellos2099's Avatar
    Join Date
    Oct 2011
    Posts
    487
    Character
    Flame Colonel
    World
    Excalibur
    Main Class
    Bard Lv 70

    Unable to complete version check. [30410][30607][20457][404]

    After today update i been getting this error.

    I am on window pc window 10
    I try the ffxiv_config trick as well as using my phone as tether. Both failed
    Nothing changed, the error just started this morning
    (0)

  2. #2
    Moderator Ariellendera's Avatar
    Join Date
    Nov 2017
    Posts
    1,027
    Hello Xellos2099, Thank you for posting on the Final Fantasy XIV Technical Support Forums

    The issue you are describing is most associated with interference with the game data. Most of the time, it results from certain security/privacy changes on Internet Explorer. Other times it occurs when an application that is running in the background is causing interference, such as Anti-virus software, firewalls, media players, web browsers, etc.

    Please make sure all background applications (including anti-virus programs such as Norton, Kaspersky, Windows Defender, etc.) have been disabled and/or closed to minimize game interference.

    Ensure that the latest version of Internet Explorer is installed on your PC (even if you don't use Internet Explorer), please do not use Edge as that is a different internet platform. Once Internet Explorer is up-to-date, please open the IE browser, open the "Tools", go to "Internet Options" and adjust the following settings:
    Under the "General" tab, please delete ALL browser history.
    Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
    Under the "Privacy" tab, please move the slider to the lowest possible settings or to "Allow All Cookies"
    Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
    Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED.
    [SSL 3.0 should be UNCHECKED]
    Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
    Right-Click on the FFXIV launcher icon and select "Properties"
    Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
    Hit "Apply", then "OK" to save the changes.
    Please RESTART your PC now.


    Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

    If the suggestions provided above do not resolve the issue, then there is a communication error.
    Check the following Port Ranges on your router/modem to ensure that the following Port Ranges have been opened/forwarded/triggered:
    ▼TCP
    54992 through 54994,
    55006 through 55007,
    55021 through 55040

    Hope to be of assistance.
    (0)