I've submitted reports to GM's in game and on the email support options. Each time i get a canned support boundaries response.

On the 21st I attempted to log in to find out the server was down for maintenance.

No problem though right? Email specifically states that house removals dates are extended based off maintenance and outages. A planned maintenance that started earlier than expected would certainly count as a case where the housing was extended.

That was not the case. My house was removed. I sent requests on the day of the maintenance to see if they would prevent the removal and after the house was removed prematurely I sent requests for reimbursement of the gil required to repurchase the lot. (ruffly 4.4 million gil?)

The lot has not been purchase by another user and the amount I'm asking for is just to repurchase what was mine.

I've been a paid member since launch and have been paying for additional retainers and 2 additional accounts, I am inactive due to work scheduling and life events at this time but have not stopped paying, a small break here wouldn't be to much to ask for.

Quote Originally Posted by FINAL FANTASY XIV Housing Automatic Removal Notice (3-day Notice)
■Estates Subject to Removal
Type: private estate
World: Malboro
Plot: Plot 12, 3 Ward, The GobletSubdivision
Removal Date: 2018-05-21 20:00:00 (PST)
*Days related to maintenance, server outages, or other times when the server is not operational (“Maintenance Events”) do not count towards the total inactivity time period. As a result, the actual removal date may be subject to delay due to such Maintenance Events. (The removal will never occur before the aforementioned Removal Date.)
Quote Originally Posted by NOC_NA
All Worlds Maintenance (May 21-22): Early Completion Time
The ongoing maintenance on all Worlds is now scheduled to end earlier than anticipated, at 1:10 a.m. (PDT).

We apologize for any inconvenience this may cause, and we thank you for your understanding.

[Date & Time]
May 21, 2018 3:00 a.m. to May 22, 2018 1:10 a.m. (PDT)
May 21, 2018 10:00 to May 22, 2018 8:10 (GMT)
May 21, 2018 11:00 to May 22, 2018 9:10 (BST)
* Completion time is subject to change.

[Affected Worlds]
All Worlds